Civil Infrastructure Enablement Specialist

Position Overview

Customer Success is looking for an Infrastructure Support Enablement Specialist to join our fast-growing, dynamic team and deliver training for the explosive growth of our multi-faceted Global Support Team. You will be responsible for designing and delivering support enablement programs and content across the organization to help our support organization reach its goals.

Responsibilities

Deliver enablement training content for our Internal & Partner Support organization

Design and revise enablement program content

You will have ongoing conversations with the support team to identify what's working and what are their main challenges to inform best practices and training needs

You will coach others on how to increase their support skills, and ensure behaviors are being cultivated

Engage in creating support material, such as articles, PowerPoints, training videos, etc.

Work with the Support Enablement Management, Marketing, and Partner network to help create tools, resources, and training to address the ongoing and ever-changing needs of the support teams

Deliver continued education to empower the Support teams as they grow in their career

Work with Support Enablement Management to prepare for and deliver new hire onboarding, follow-up training, and webinars

Follow up with Support to ensure training is completed, and that material has been completed

Minimum Qualifications

Required: Expert Proficiency in Civil 3D — ReCap Pro, Infraworks, Navisworks, AutoCAD, Revit

3+ years of supporting training at a software company in a technical capacity

Experience developing process guides or training modules for a broad audience

Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow up communication, scoring, and reporting

Support team challenges and recommend/develop training solutions

Proficient with Microsoft suite of products including Office and Teams

Excellent verbal, written, and presentation skills

Preferred Qualifications

Experience with International teams

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About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

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