L2 EMEA Premier Support Engineer with Polish

6 miesięcy temu


Warsaw, Polska Lenovo Pełny etat

Description and Requirements

Lenovo is seeking an EMEA Premier Support Engineer to join our Infrastructure Solutions Group (ISG) Additional languages are welcome.

This role represents a potential future opportunity at Lenovo. The team is still under development, and feedback from Lenovo may take some time. Please expect a delay in communication. We appreciate your understanding.

Proficiency of Polish is essential for this role. This requirement reflects Lenovo's commitment to global engagement, effective communication, and achieving success in international markets. Please ensure you meet these language requirements before applying.

Your Key Responsibilities will be:

Serve as the primary point of contact for ISG hardware, software, and overall problem resolution. End-to-end case management. Provide live call center technical support using multiple systems, including phone, chat and eTicketing. Interface and collaborate with peer Geo Level 1 agents, Level 3 OEM agents, and hardware and software development teams. Ownership of all software, hypervisor, configuration, infrastructure, and usability issues Resolve complex, collaborative calls working with Level 3 teams and Hardware/Software development teams, as well as hardware problem determination and hardware services delivery providers Ensure customer incident resolution at industry leading incident closure rates Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution Accurately diagnose problem severity levels and prioritize call loads appropriately Recreate customer issues when needed using logs, system management tools, and industry standard problem resolution tools and protocols Generate accurate, high quality trouble ticket, incident documentation, and knowledge base updates, as well as other customer and problem documentation as required

Requirements:

3+ years of direct contact center experience in similar Intel and AMD based hardware environments Prior experience as a Level 2 contact center agent Experience troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between component and the data flow Shift assignment plus weekend and holiday coverage may be required 

Additional / Preferred Skills:  Network troubleshooting experience; Technical knowledge of VMware, Microsoft, Red Hat and SUSE operating systems; Microsoft: MCSA and MCSE certifications (server operating systems, infrastructure, and cloud); VMware: VCP-DCV, VCIX-DCV strongly preferred; Red Hat: RHCSA, RHCE, RHCA (Datacenter, Cloud, High Availability); SUSE: SCA, SCE, CLP, Rancher; Nutanix: NCA, NCP-MCI, NCM-MCI; Containers: Rancher, Kubernetes, Docker, Tanzu; Hyperconverged Technologies: Nutanix, Azure, VSAN, etc.

You will be reporting to EMEA ISG Manager.

What We Will Offer: 

An open and stimulating environment within one of the most forward-thinking IT companies. Flat structures and fast decision-making processes. A modern and flexible way of working to combine personal and professional life, working from home. An international team with a high focus on Gender Diversity. Attractive compensation package.

We are looking forward to discussing this position with you soon



  • Warsaw, Polska Lenovo Pełny etat

    Description and Requirements Lenovo is seeking an EMEA Premier Support Engineer to join our Infrastructure Solutions Group (ISG). Proficiency in English and Polish is required. Your Key Responsibilities will be: Serve as the primary point of contact for ISG hardware, software, and overall problem resolution. End-to-end case management. Provide...


  • Warsaw, Polska PAYBACK Pełny etat

    As 2nd Level Application Support Engineer you will work in an international environment with development colleagues to ensure Application availability for PAYBACK Italy, Austria and Poland. Your responsibilities: Application support Engineer 2nd Level working in DevOps model. Good verbal and written communication skills. Good...


  • Warsaw, Polska Viking EMEA Pełny etat

    Due to continued growth and market development, we are searching for an experienced Technical Customer Service Representative to become an active team member supporting the Hungarian & Eastern European customer area.In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional...


  • Warsaw, Polska AWS EMEA SARL (Poland Branch) Pełny etat

    An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a...

  • EMEA Payroll Specialist

    3 miesięcy temu


    Warsaw, Polska Elsevier Sp. z o.o. Company Pełny etat

    About the Role Reporting to the Senior Payroll Manager - EMEA, the EMEA Payroll Specialist will be part of the EMEA payroll team supporting all operational payrolls for the Europe, Middle East & Africa (EMEA) Region. The scope for RELX EMEA Payroll includes all 5 divisions of RELX (Corporate, Scientific Technical and Medical, Legal, Risk and Exhibitions),...


  • Warsaw, Polska Axiom Technologies Pełny etat

    Axiom Technologies  is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • Sr Technical Account Manager

    7 miesięcy temu


    Warsaw, Polska AWS EMEA SARL (Poland Branch) Pełny etat

    At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as trusted advisor and has a...


  • Warsaw, Polska SAS Pełny etat

    Senior Technical Support Engineer Job Locations PL-Warsaw | CN | IN | KR-Seoul | ES | IT | BE-Tervuren | BE | SG-Singapore | AU-Sydney | CZ-Prague | ... Requisition ID 20060640 Job Category Technical Support Travel Requirements None Senior Technical Support Software Engineer - Hybrid  Nice to meet you! We’re a leader in data and AI. Through...


  • Warsaw, Polska Dentons Pełny etat

    Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration. At...


  • Warsaw, Polska AstraZeneca Pełny etat

    Global Mobility Coordinator, EMEA Location: Warsaw, hybrid work (3days from the office, 2 days from home) Introduction to Role: We are seeking a Global Mobility Coordinator, EMEA for our Global Mobility team. This role is integral to our mission of supporting the mobility of global talent by making opportunities available to all. As the Global...

  • Work in Greece

    1 miesiąc temu


    Warsaw, Polska Patrique Mercier Recruitment Nordic Pełny etat

    Patrique Mercier Recruitment is excited to offer a unique opportunity for a Polish Customer Support representative to work in Greece, complete with a fully paid relocation package. This role allows you to experience the beauty of Greece while providing exceptional customer support for a leading company. You will play an essential role in assisting...

  • EMEA Benefits Specialist

    7 miesięcy temu


    Warsaw, Polska Blue Yonder Pełny etat

    EMEA Benefits Specialist As a benefits specialist at Blue Yonder you'll be part of a team looking after associate benefits in 15 countries across EMEA. As an important member of the team responsibilities will include: Administering and managing emea benefits across EMEA,  Invoicing  You will become a subject matter expert on benefits matters and...


  • Warsaw, Polska Boston Scientific Pełny etat

    Additional Locations:  N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...


  • Warsaw, Polska Exact Sciences Poland Sp. z o.o. Pełny etat

    Position Overview The Marketing Manager EMEA will work with the Senior Business Manager EMEA, the Indirect markets and with the Medical, Marketing and Market Access International Team to support the development and execution of the marketing and training plan in EMEA including projects associated with promoting and educating key customers and patients. ...

  • Network Support Engineer

    7 miesięcy temu


    Warsaw, Polska F5 Pełny etat

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers...

  • PCI Support Analyst

    7 miesięcy temu


    Warsaw, Polska VikingCloud Pełny etat

    Description Support Analyst with English & Polish Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English & Polish-speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud provides...

  • Lead Data Engineer

    2 miesięcy temu


    Warsaw, Polska EWL Solutions PSA Pełny etat

    For our Client, we are looking for an experienced Lead Data Engineer to take on a pivotal role in driving the development and optimization of data platforms. In this key position, you will be responsible for overseeing the complete engineering lifecycle and ensuring the successful implementation and operation of data solutions. You will lead a team of...

  • AI Engineer

    3 miesięcy temu


    Warsaw, Polska in4ge Pełny etat

    Opis stanowiska:Poszukujemy AI Engineer do zespołu, który będzie odpowiedzialny za wdrażanie rozwiązań sztucznej inteligencji (AI) w różnych projektach. Jeśli masz doświadczenie w obsłudze dużych zbiorów danych, tworzeniu modeli AI oraz integracji ich z istniejącymi systemami, aplikuj!Obowiązki:Zbieranie, przetwarzanie i analiza dużych...


  • Warsaw, Polska Amazon Support Services Poland Sp. z o.o. Pełny etat

    Amazon is looking for an experienced, motivated and goal-oriented Key Accounts Manager to join its EU Expansion team to recruit Polish online sellers on Amazon's marketplace and help them expand and grow their businesses in Poland and in Europe.Your role we be focused on contributing to new business acquisition through analyzing sales and traffic data to...


  • Warsaw, Polska Amazon Support Services Poland Sp. z o.o. - L97 Pełny etat

    Amazon is looking for an experienced, motivated and goal-oriented Accounts Manager to join its EU Expansion team to recruit Polish online sellers on Amazon's marketplace and help them expand and grow their businesses in Poland and in Europe.Your role will be focused on contributing to new business acquisition through analyzing sales and traffic data to...