GFS Continuous Improvement Lead

GFS Continuous Improvement Lead

Global Finance Services operates GSKs global finance processes, delivering our ambition for patients through best-in-class finance services (P2P, C&C, O2C and TPF). This role reports directly into the GFSLT role of Global Head of Experience and Engagement and will be responsible for the design and delivery of our Continuous Improvement Mentoring strategy across our processes globally. The role leads a team of 3 direct reports and an overall team size of 5.

Responsibilities:

Responsible for the design and delivery of GFS CI Mentoring programme to deliver our Ahead Together priority of a new way of working across GFS teams globally

They will define the approach to initial CI bootcamp for all GFS teams, and the ongoing mentoring programme to ensure the definition and embedding of a CI mindset in our GFS process delivery teams in all locations. The role is critical to the delivery of impactful initiatives including:

- Embedding our #AheadTogether culture and defining GFS culture of continuous improvement, service delivery and user experience

- Identifying what GFS people need to thrive in CI and the resulting interventions designed and delivered globally across our teams

- Identifying and working with the Engagement & Experience lead and other Enabling Teams leaders to embed the use of CI governance and tooling across GFS

- Working with their peers to develop and embed CI Communities across our global locations to reinforce the CI mindset

In addition holding hub specific CI mentoring accountability as below:

Responsible for developing the delivery of in hub CI Mentoring from the CI mentor locally (and providing the CI mentoring in the Poznan hub) and CI specialist in each location

Oversee programs to build employee awareness, knowledge, and engagement in CI through thoughtful, innovative ideas strengthening one Finance and company’s culture

Develop the CI specialists and coach them to achieve Black Belt status by end 2025

Continuously developing self and supporting others:

Is responsible for leading own team and developing them so that they are engaged and able to thrive in their roles; actively contributes and is responsible for the Thriving People Strategy and related delivery plans to support GSK’s ambition to be a place where all our people can thrive

Act as a critical friend and adviser to peers across all elements of the continuous improvement agenda

Act as coach and mentor to GFS people for CI

Develop individuals and manage key talent and ensuring no drop in service as staff move on

Provide regular, quality feedback that helps team members learn and grow their capability - Understand what support teams need in order to be truly empowered and energised

Champion processes that ensure the quality of the talent pipeline in the organisation

Continuously identifying ways to simplify and improve activities across all of our processes:

Constantly striving for performance improvements

Challenging the status quo/accepted ways of doing things

Bringing simple, clear focus to the key drivers of performance

Embedding disciplined, rigorous and systematic ways to monitor and improve performance

Defining the right capabilities in the organization and ensuring they are built/developed to deliver our strategy

Putting the customer/patients at the heart of every decision:

Taking time to build quality relationships with senior stakeholders and customers to truly understand their needs and how GFS can support them to deliver for our patients

Responsible for delivering GFS’ approach to Experience Engagement aligned to the GSK direction

Contribute to Global GSK thought leadership on CI

Making the connection to the customer clear when communicating business decisions or improvements

Requirements:

University Graduate - Post graduate qualification in Continuous Improvement recognized methodology eg. Lean/Six Sigma Black Belt

Business acumen and leading across a matrix organization

Strong team leadership experience

Excellent communication skills at all levels across the organisation

Experience working with client groups with ability to influence and challenge stakeholders at senior levels

Experience working in cross-functional teams and across a matrix environment - Strong team building and influencing skills

Ability to establish a high level of credibility and forge strong working relationships with senior internal and third-party stakeholders

Fluent English

Preferred experience:

Significant experience working in a large global matrixed organisation

Healthcare/ Pharmaceutical Industry

Experience of working with and delivering results with outsourced providers

Demonstrated risk management, process improvement, and project and change management skills, user experience and design thinking

Why GSK?

How you will be rewarded:

We are a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-class

Career with purpose - whatever it is you’re doing, you’ll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longer

Possibility of developing within the role and company’s structure

Additional benefits (bonus plan, company car, medical care, life insurance, pension scheme, sports card, recreation allowance, social fund)

CIMA/ACCA qualification support (Approved Employer)

Access to newest technologies and solutions

60% remote work available based on the agreement with Line Manager

Integration events

Career at one of the leading global healthcare companies

Supportive & friendly working environment

Corporate culture based on our values: patient focus, integrity, respect and transparency

Inclusion & Diversity at GSK:

Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career.
GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant.
We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team () to further discuss this today.
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Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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