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Senior UX Researcher
3 miesięcy temu
Welcome to Ocado Technology. We build the Ocado Smart Platform (OSP), an end-to-end suite of ecommerce, fulfilment, and logistics solutions for grocery retailers. With clients in over 10 countries (and counting) our 80+ strong UX team solves complex challenges for users around the world. Our impact is global and our mission is simple: changing how the world shops.
OSP Last Mile is a suite of tools to plan, optimise and execute cost-effective deliveries from a single platform. Unlike the rest of the industry, OSP Last Mile is woven into the fabric of the end-to-end grocery journey with delivery optimisations starting from the customers first click on the webshop. OSP Last Mile lets you serve your customers however and whenever they want with a wide breadth of delivery options tailored to their specific needs.
As a Senior UX Researcher in the Logistics & Delivery department, you will have the opportunity to identify the goals, needs and challenges of our partners' to help shape the future of our products.
Accountabilities:
Plan, conduct and analyse user research studies to gain deep insights into user behaviours, needs, and motivations.Run projects comfortably with any method and be able to advise and pull in resources when experience is lacking.Triangulate qualitative and quantitative research methods to build a complete understanding of the product area.Collaborate with UX manager, senior UX researcher, UX designers and product managers to establish research priorities.Work daily with cross functional teams including Product, UX, Data & Engineering.Work with UX manager and Product to build partnerships and trust with our customers and secure access to users.Champion data-informed decision making in a specific project and beyond, by guiding research to influence the long-term decisions of the product.Effectively deliver high quality insights which are able to influence product decisions, ensuring insights are actioned across the stakeholders involved.Use a variety of documentation skills such as journey mapping, executive summaries, service design maps to communicate insights and share with key stakeholders, senior leadership, product teams, solutions and UX team.Create effective and compelling artefacts in highly complex service areas.Evangelise UX research best practices and processes within the department and beyond and mentor more junior team members on the research craft.Have empathy for customers, clients, stakeholders & managers. You are able to adapt your communication in order to understand their needs.Be an advocate for our users.Manage, track and deliver on commitment timelinesSupport designers and product managers in validating solutions.Support activities that make Ocado a great place to work including training, mentoring and internal tooling.About you:
You are excellent at identifying and executing the most suitable research methodology for the given problem space.You are able to challenge the initial assumptions made about a product/direction to be sure we deliver in the right way for the wider service.You build strong relationships and have experience working with cross functional teams and get them involved to support studies.You are a great storyteller and can create and share research outcomes in a compelling way.You are able to connect user insights with business goals in order to influence business decisions.You are very organised in your research practices.Our behaviours:
Trust: Foster an inclusive and transparent environment across the organisation
Collaboration: Bring people together from across the organisation and cultivate shared vision and goals
Autonomy: Innovate proactively in the organisation and champion flexibility by building a culture where everyone is heard.
Learn fast: Inspire others by sharing experiments and adapting based on insights
What we offer you:
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;
Multi-Sport CardMedical InsuranceLife assuranceLunch Vouchers30 days “Work for anywhere in the world” policy Training and Development opportunitiesHybrid model of working (2 days in the office per week)If you think you have what it takes to make a difference, please submit your application below.
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