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Program Manager
2 miesięcy temu
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ROLE DESCRIPTION
The Program Manager is managing digital transformation of our customers by delivering strategic complex programs and
multiple inter-related projects within a given business strategy to the desired program results: in-scope, on-budget, ,
and consistent with quality standards. The Program Manager has the qualification and business acumen typically
to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national
boundaries including multiple business units and multiple service partners/vendors. The Program Manager provides
leadership in: 1) the support of complex, end-to-end bid processes; 2) the management of complex strategic programs; 3)
management of multiple medium size projects; 4) performing a leading delivery and trusted advisor role at SAP’s strategic
and platinum customers; 5) the recovery and troubleshooting of troubled programs; and 6) providing program
management expertise on demand. It also has important role in securing digital project references, collecting intellectual
capital, lessons learned and providing inputs in harmonizing project and program management standards and processes.
They ensure effective project oversight, engagement, program and project reviews to affect customer success and serve as
a mentor to project managers. They are able to manage complex contractual constructs with multiple SOW. Typically SAP is
a prime contractor with involvement of several subcontractors and SAP Digital Business Services, Custom Development,
Cloud Delivery (including HEC) and others. There will be cases where one of our partners is in the prime contractor role
while the role of SAP is a trusted advisor on the project strategy and implementation of the product roadmap, promoting
customer satisfaction throughout the sales, implementation, and post go-live phases. The Program Manager must maintain
a global view of the customer and the project, and demonstrate an in-depth understanding of the implications of
implementing various SAP solutions in different global regions.
The Program Manager is a strong team player at all levels of our client, our partner and SAP own organisation (sales,
delivery, operations etc.) and acts as a single point of contact for the customer and his own project team. The DE spends a
significant portion of his or her time overseeing the work of Project Managers and Service Providers, reviewing status
reports, and monitoring the dedicated resource allocation and expected margin to ensure the project remains in-scope, on
budget, and on-schedule. The Deliver Executive retains a large internal network and a strong comprehension of SAP
systems to effectively and efficiently address customer issues and questions. The Deliver Executive resolves high-profile
project and contract management escalations, informing C-level executives as necessary. Due to the complexities of the
implementations, the DE II has a strong risk orientation and is able to balance attention to detail with the overall goals of
the implementation. He or she closely monitors the margin and dedicated resources to ensure the appropriate allocation of
skills and support.
EXPECTATIONS AND TASKS
Sales, Opportunity, and Bid Management
· Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated
with the program in order to win new deals while minimising the risks.
· Establish and maintain credible relationship with senior customer buyers and form joint plan of action with sales
(GCO) colleagues.
· Conduct due diligence on sales opportunities, pitch proposals, and review the resourcing strategy
· Lead scoping, estimating, resourcing, scheduling activities of the engagement through the opportunity lifecycle
jointly with the MEE Solutioning Center
· Defining appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or
remote delivery – including Max Attention Next Generation (and other PE engagements) jointly with the MEE
Solutioning Center
· Assess, document, communicate and mage risks of the engagement
· Position SAP Activate as delivery methodology
· Work closely with the customer, our partners (ecosystem) and internal organisations such as Sales, GCO, DBS,
CDP, BTS, Education, Cloud Services, Solutioning Centre and Delivery Project Office
· Set-up and deliver Premium Engagement services under the MaxAttention Next Generation Agreement.
· Set-up and maintain value partnership (by using BTS services) in order to support client’s business case and
benefits model.
· Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects
Delivery
· Manage engagement, project or complex program end to end across all key processes (initiating, planning,
executing, controlling and closing) and all key PM domains
· Oversee the delivery of multiple projects related to successful engagement or program execution.
· Set-up and maintain the Governance Model with PMO over the entire lifecycle of the program.
· Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for
the engagement or program.
· Own the engagement and program plan and be responsible for delivery of its major elements including program’s
business objectives, scope and solution within quality criteria, on time and budget.
· Execution of the program plan and ownership of program success in front of SAP leadership team including
customer and partner satisfaction, SAPs program finances, resources, SAP’s intellectual capital etc.
· Evaluate complex situations accurately and identify viable solutions that create successful outcome for the
customer and SAP.
· Active risk, issue, scope, resource, financial and quality management of all key engagement elements.
· Assurance of active executive sponsorship at client, partner and SAP side,
· Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program
delivery.
· Build proactive formal and informal communication/relationship with key stakeholders
· Resolve political, resource, budgeting, change and legal issues affecting the program.
· Contract management in relation to client, SAP internally, subcontractors and suppliers (including, contracting,
work with procurement, internal organizations, contract change management etc.) jointly with SAM, legal, contact
and negotiation and sales colleagues,
· Proactively manage program stakeholder satisfaction to position and secure customer reference and success story
· Oversee the project team, offering guidance and escalating concerns
· Hold customer and team accountable, initiating performance improvement conversations as necessary
· Communicate with the team and customers to build credibility and ensure all parties are informed of the strategy,
major issues, and dependencies
· Ensure appropriate multiple SAP LoS such as PE, GCD, BTS, Cloud Services, CD, and Education to maximize value for
the client and cross-sell SAP Services and Products.
· Interface with internal functions (DPO/PMO, controlling, GRC, MCC, ICC, etc.) to ensure visibility and transparency
of results.
Coaching & Mentoring
· Serve as mentor / advisor / decision-maker to project managers and other practitioners for the management
topics.
· Occasionally take responsibility and supports respective line manager(s) in people development tasks by acting as
a buddy, a coach or a mentor to junior colleagues, newcomers and others.
Knowledge Management
· Maintain program documentation and updates; create and analyse lessons learned and actively share with the
Program Management Practice for use in future programs.
· Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for
knowledge managers.
· Participate in the development of project / program management best practices, examples, templates and SAP’s
Program Management Methodology
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Education, Training and Qualifications
· Required undergraduate university degree, preferably in commerce, engineering, information technologies or
equivalent training and job experience
· Master’s degree, preferably in commerce, engineering, information technologies or MBA is an asset
· PMP or PgMP certification and /or other industry and project management certifications is desirable
· Formal trainings in project and program management, agile project management, SAP methodologies (A2O, ASAP
or Activate)
· Being able to actively use SAP tools (Solution Manager, PEM, PtD or RM@FS) or other similar tools
· Good understanding of the latest SAP innovation topics such as Business Transformation, Digital Economy, in-memory
computing, cloud and Internet of Things, S4H
· Fluent written and spoken Ukrainian and English
Required skills and competencies
Functional Experience
· 5 – 10 years of project management experience in large scale, high risk, or strategic projects/program.
· 3 – 5 years of supervisory or coaching experience in teambuilding and leading teams.
· Demonstrated experience leading cross functional teams within a formalized methodology.
· Strong customer focus
Management Experience
· LoB or LoS management experience of small and medium size team is desirable
· P&L of LoB experience is desirable
· Experience in managing project P&L in cross-LoB delivery of SAP engagement
· Experience in managing international consultancy is desirable
· Driving for Results
· Gaining Commitment
· Decision Making
Leadership
· Strong leadership, people and stakeholder management skills and competencies
· Leading in matrix organization and without formal authority
· Building a Successful Team, Partnerships and Networks
· Building Trust and an effective Communication
· Leadership through Purpose and Values
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 407414 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
