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Warsaw, Polska myGwork Pełny etatJob Summary:This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We're seeking a creative and dynamic Program Operations Manager to join the EU FBA Defect reduction team. The successful candidate will drive Cost of Customer Returns for Amazon and Sellers, eliminating...
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Program Operations Manager, EU FBA Defect Reduction Specialist
1 miesiąc temu
Amazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We are seeking a creative and dynamic Program Operations Manager to join our EU FBA Defect Reduction team.
About the RoleWe are looking for a results-driven individual with strong analytical abilities, relationship building skills, and superb project management capabilities. The successful candidate will be responsible for driving Cost of Customer Returns for Amazon and Sellers, eliminating Sellers' painpoints related to customer returns, and influencing internal/external partners at all levels of the organization.
Key Responsibilities- Establish end-to-end knowledge of FBA Customer Returns and major drivers of costs due to items not returned after being refunded to customers.
- Identify and lead scalable solutions to reduce Amazon controllable Returns.
- Identify input metrics, metric owners, align goals with respective owners, monitor, and share progress on these metrics with stakeholders.
- Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance.
- Work with Ops and Tech teams to develop processes and products to identify and reduce defects.
- Forecast defect reduction plan and financial impact and lead OP1, OP2, and 3YP.
- Lead funding discussions for Product and process initiatives.
- Bachelor's degree.
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
- Experience in program or project management.
- Experience working cross-functionally with Tech and non-Tech teams.
- Experience in defining and implementing process improvement initiatives using data and metrics.
- Experience defining program requirements and using data and metrics to determine improvements.
- Experience in FC Operations (ideally Return Logistic).
- Experience in driving end-to-end delivery and communicating results to senior leadership.
- Experience leading process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
