Consumer Services Representative

Consumer Services Representative (English) - Home Appliance NA

Job Number:

2401494Poland-WP-PoznanLocation Type - Hybrid

Job title: Consumer Services Representative (English) - Home Appliance NA
Location: Poznan, Poland 
Reports to: Supervisor, Consumer Services 

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service. 

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot. 

Key responsibilities: 

Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.  Create and maintain consumer information and case management to relay accurate information back to the business.  Uses knowledge of products to ensure accurate information is communicated to consumers.  Seeking solutions in case of unusual queries or requests  Document in designated systems (., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint. 

Don’t have experience in consumer service or with systems that we use? 
No problem You will learn that with us 

Minimum requirements: 

Fluent English (C1/B2) (spoken & written)  Good command of MS Word and Outlook  Outgoing with excellent communication skills (verbal & written) Empathy and openness for working with consumers 

Preferred:  

Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr Organizational skills with ability to prioritize  Detail oriented  Positive attitude and great interpersonal skills, incl. rapport-building and listening  Previous experience in user support/helpdesk/customer service will be an asset. 

We offer:   

Full-time employment contract  Customer Service and Product trainings as an integral part of your induction  Private healthcare  Pension plan (PPE) with company contribution of 3,5%  Life insurance  Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 24:00  LinkedIn online learning with 17,000 courses to choose from Polish/German/English language classes  Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)  Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others  Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen  Partly financed Multisport Card or cinema tickets  Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices  Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.  Employee Referral Program  Garaged parking for bicycles in the same building  Expectant Parents Gift  Additional projects for those hungry for knowledge and development

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