Service Desk Specialist with Italian

4 dni temu

Wrocław, Polska Deloitte Pełny etat

Description

& Requirements Who we are looking for Italian speakers - we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitudeJoin us if you have: Previous Customer Service within IT experience; Excellent Italian verbal and written communication skills - minimum C1 level; Very good English verbal and written communication skills - minimum B2 level; Good command of MS Office;  Excellent communication skills; Attention to detail and team-working skills; Interest into Technology; Ability to work shifts (8-19). Any specific education is not required – each application will be evaluated individually; Your future role Delivering high-quality standard customer service; Remote support for Deloitte’s employees regarding technical issues; Contact with clients via incoming phone calls, self-service tickets and chats Analysis and solving of the most common enquiries using step-by-step solutions provided to you; Cooperation with IT specialist team to deal with more complex issues; Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward; Grow and develop yourself – through the creation of individual developmental plans and with the support of peers; Take ownership and manage problems to their successful resolutions. What we offer Stable job in a multinational company based on an employment contract; Working in a flexible hybrid model - partially from home and the office; Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning); Structured onboarding process and Buddy program for new joiners; Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion; Attractive benefits:

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