Desktop Services Engineer

Job Description

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves.

We’re a global, FTSE -listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around , people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in countries? Yes, when you join IG Group, you'll have the chance to work across

multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together

Your role in the Team

IG’s Local IT support engineer will primarily provide on-site support for our end users, the successful applicant will also provide a remote support function for our users in other global locations. The person will be responsible for resolving incidents and fulfilling service requests, proactively looking how to improve process and tools. Monitoring alerts and work within global support team to restore the service as quickly as possible. The position requires wide spectrum of skills across almost all IT areas. The engineer will be maintaining relationships with vendors and be responsible for local procurement.

What you’ll do

Triage incidents and service requests via phone, e-mail, Teams, ServiceNow.

Troubleshoot incidents escalated by service desk, and where possible resolve upon first contact.

Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow

The primary base of this role is to proactively work within the Poland based Desktop Services team to support the EMEA region, with various aspects of the role supporting the company globally when needed.

When incidents are raised the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity.

This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications.

Day to day tasks will involve various aspects of EMEA, and Global support including AD management, workstation application testing, deployment and maintenance, print management, patching, rollouts, video conferencing, as well as servers and software that support these functions where required. Predominantly PC but also Mac support.

The successful candidate will be able to demonstrate a technical proficiency and depth of experience across desktop related technology such as: Entra, Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, JAMF as well as an in-depth knowledge of the Microsoft operating system family.

Provide remote access/VPN support.

Build relationships with the escalation teams to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded.

Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization.

Will be able to demonstrate strong problem solving and organizational skills

Ability to work under pressure and to tight deadlines

Initiate ideas to drive service improvements and efficiencies within the team

The successful candidate will be required to participate in the Out of Hours work on occasions

Who we’re looking for?

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you’ll need for this role

Eager to learn and quick to learn

Attention to detail

Excellent communication and interpersonal skills

Interest in financial products

Windows desktop infrastructure within a large financial (or similar) organisation.

Active Directory administrative experience within a medium / large organisation.

Application deployment and maintenance, including testing and documentation.

Practical understanding of computer hardware and software.

Experience working with Call logging systems ServiceNow.

Experience of Java in a desktop environment

Self-organized

Ability to follow procedures and guidance

Understanding of the role of Desktop Services in an organization

Graduate level or equivalent

Desirable Skills:

Supporting a mobile workforce within a secure enterprise environment

Experience of general administration of Office or similar

Experience of supporting directors and senior management

Experience with Microsoft Entra suit

Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application

Experience with JAMF

Familiar with market data platforms like Reuters and Bloomberg.

Endpoint protection products, inc DLP

Experience with Video Conference solutions Logitech\Poly and presentation systems.

Windows and MacOS support

Mobile Device support.

VPN support Zscaler

A strong interest in computers and technology outside of work.

Microsoft Certified

MCP\MCSA or Network Plus

The perks

It really is more than a job. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

Flexible working hours & hybrid working 

Home office equipment reimbursement

Annual financial bonus

Private medical cover for you and your family/partner (Medicover)

Multikafeteria system (you can choose a multisport card, vouchers, etc.) 

Life insurance (Generali) 

Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture

Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform

Well-being events as well as Employee Assistance Programme

Summer picnic, New Year party and other social events

additional days off a year - to celebrate your Birthday and for voluntary work

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’ That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.

So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do

Apply now

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