Aktualne oferty pracy związane z Critical Tickets Coordinator - Łódź - Bosch

  • Receptionist / Office Coordinator

    2 tygodni temu

    Łódź, Polska Beso Lux Sp. z o.o. Pełny etat

    Receptionist / Office CoordinatorYour responsibilities Every day tasks will include: Managing reception desk Coordinating incoming and outgoing mail and packages for employees Managing daily office purchases ...

Critical Tickets Coordinator

4 miesięcy temu

Łódź, Polska Bosch Pełny etat
Job Description

TAKS:

Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements Tracking and Escalating critical IT incidents according to the defined Service Levels Coordinating activities with IT teams and/or external support teams to complete the incident resolution Validating priority of critical incidents by assessing business impact Cooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Germany, Brazil, China realizing Follow The Sun model)

Qualifications

Very good English and German (both written and spoken) ITSM knowledge(ITIL / COBIT certification would be an advantage) Excellent oral and written communication skills Analytical and critical thinking Effective team player and leader who can work independently when necessary Ability to handle and perform in stressful situations Business oriented attitude Experience in a global, multicultural environment will be a plus

Additional Information

Benefits:

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent and inclusive work environment for all.

Work #LikeABosch:

Employment Contract Competitive salary + annual bonus Hybrid work with flexible working hours Referral Bonus Program Copyright costs for IT employees

Grow #LikeABosch:

Complex environment of working, professional support and possibility to share knowledge and best practices Ongoing development opportunities in a multinational environment Broad access to professional trainings (incl. language courses), conferences and webinars

Live #LikeABosch:

Private medical care and life insurance Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.) Prepaid Lunch Card  Number of benefits for families (for instance summer camps for kids) Non-working days on the 24th and 31st of December Discounts for Bosch products