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Associate Manager, Customer Service
4 tygodni temu
Key responsibilities:
As a first line supervisor leading a team of specialists within Customer Relationship Management (CRM) process in Operations DepartmentAchieving seamless supply of the products within provided operational frameworks, securing full satisfaction of end customer and business relationship developmentLiaising between customers and internal teams of manufacturing, sales, field service, order processing and accounting with focus to resolve status, production, delivery and billing inquiriesReviewing warranty claims, developing and managing return materials authorization (RMA) processes for ensuring that customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolvedStakeholder management, facilitating regular operational forums, resolving conflicts, providing active support to the team as escalation point, etc. Performing relevant mentoring/education and team development, to secure the required co-workers competence and high level of customer satisfaction, as resultConstant improvement of the operational processes, eliminating or automatizing manual operations, looking for time and effort savings
Our requirements:
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