Customer Service Coordinator with Italian and Spanish

3 tygodni temu


Wrocław, Polska Randstad Polska Pełny etat

If you want to join an international Nordic company, be a part of the Customer Service department in Wrocław, lead the new team in the perspective of 6-12 months, and use your awesome Italian and Spanish skills - apply

what we offer

  • Development opportunities in the Scandinavian company focused on people and the nature
  • Full benefits package (private medical care, sport/fitness benefit card, life insurance)
  • Annual bonus depending on job grade (7,5% or 10% of annual salary)
  • Holiday bonus from the Social Fund Budget
  • Relocation package
  • Hybrid working model (the minimum of 3 days in the office and the maximum of 2 days at the HO per week)
  • Training platform
  • Post Graduate Studies

your tasks

  • Provide Customer Service in commercial-related tasks and perform daily operations, including order intake and management
  • Handle customer requests in Salesforce related to samples, pricing, and technical documentation
  • Manage and maintain excellent quality customer data, and price lists
  • Collaborate proactively and coordinate with internal stakeholders like Sales, Operations, Finance, and Logistics teams aiming for customer satisfaction and on-time delivery
  • Communicate with customers through various channels, including phone, online video calls, and email through the Salesforce Case Management system
  • Provide reports, certificates, and statements based on customer requests, using available data sources
  • Onboard, guide, and support customers with our online platform
  • Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
  • Take part in additional training extending knowledge about products, systems, and processes

what we expect

  • You have an advanced level of Italian (B2/C1 level onwards)
  • You have a minimum intermediate level of Spanish (B1 level onwards)
  • You have a minimum upper-intermediate level of English (B2 level onwards)
  • You have previous experience in the Customer Service area or a similar
  • You have a bachelor’s or master’s degree
  • You are an open-minded person, eager to learn new things, with well-developed problem-solving skills and great communication skills

Employment agency entry number 47

this job offer is intended for people over 18 years of age



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