Service Desk Agent with English and Italian
3 tygodni temu
Your skills
Deep experience (or equivalent) in technical support C1 in relevant language Good knowledge of the ticketing tool Team player attitude Willingness to work in shifts between 7-19
Your Tasks
Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer Work on escalated topics and recommend actions in post-incident reviews Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
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