Airline Customer Contact Centre Agent
4 tygodni temu
Be part of the 5-star team. Grow and develop your career through this opportunity.
We are looking for Agents to join our team in Qatar Airways Wroclaw Contact Centre in Poland. This is an exciting opportunity to explore to be part of the Aviation industry.
As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.
Your specific responsibilities will include:
Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. Support E-commerce, Trade and Frequent Flyer Program activities. Process ticket refundsUpon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey
If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law.
If you have what it takes to deliver the best, then this opportunity is for you.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
The ideal candidate for this role will have the following qualifications:
Education background and Experience
High School Qualification with 1 year of job-related experience in Customer Services Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered. Computer Literate and good typing skillsCommunication Skills
Have excellent communication skills Be fluent in English and Italian. Display active listening skills Efficient in managing call from a high-volume and fast-paced environment.Quality and skills
Interactive, customer service oriented with warm, cheerful and expressive personality. Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. Polite, reliable, knowledgeable and able to adapt to changing requirements. Open to new learnings and flexible to adapt to new concepts and system. Able to perform under pressure. Flexible to work on shifts. No night shiftsYou must be willing to relocate or to be based in Wroclaw, Poland and need to work from office.
-
Wrocław, Polska Qatar Duty Free Pełny etatBe part of the 5-star team. Join us in Wroclaw, Poland Contact Centre. We are looking for Italian speakers to join as Customer Contact Centre Agents. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that...
-
Customer Services Agent with Italian
12 godzin temu
Wrocław, Polska Gi Group Pełny etatCustomer Services Agent with Italian104836Obowiązki Providing e-mail and telephone customer service,Receiving incoming calls from clients,Solving customer problems by phone,Processing consumer matters, cooperation with other departments,Supporting the activities of the e-commerce program.Wymagania Knowledge of English and Italian in speech and...
-
Customer Services Agent with Spanish
12 godzin temu
Wrocław, Polska Gi Group Pełny etatCustomer Services Agent with Spanish104838Obowiązki Providing e-mail and telephone customer service,Receiving incoming calls from clients,Solving customer problems by phone,Processing consumer matters, cooperation with other departments,Supporting the activities of the e-commerce program.Wymagania Knowledge of English and Spanish in speech and...
-
Customer Services Agent with Russian
12 godzin temu
Wrocław, Polska Gi Group Pełny etatCustomer Services Agent with Russian104834Obowiązki Providing e-mail and telephone customer service,Receiving incoming calls from clients,Solving customer problems by phone,Processing consumer matters, cooperation with other departments,Supporting the activities of the e-commerce program.Wymagania Knowledge of English and Russian in speech and...
-
Customer Service Specialist with German
3 tygodni temu
Wrocław, Polska Grafton Recruitment Pełny etatDescription: For our client - one of the top airline companies, we are looking for candidates that would like to join the international team and use their knowledge of German and English in the role of a Customer Service Specialist! You would be responsible for:Providing friendly customer support through the phone;Answering passengers' queries regarding...
-
Customer Service Agent
6 dni temu
Wrocław, Polska DSV Pełny etatTime Type: Full TimePLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS YOUR TASKS Pricing for customers Verification and entering transport orders to the system Ongoing clients support, providing information Providing a high level of customer service quality Preparing reports for customers OUR EXPECTATIONS...
-
Real Time Analyst
3 tygodni temu
Wrocław, Polska Just Eat Takeaway.com Pełny etatJob Posting DescriptionHungry for a challenge?All about the roleThe Real Time Analyst is a key member of the WFM team, responsible for ensuring customer and business expectations are achieved. Monitoring all call and agent activity the RTA demonstrates knowledge in real time management and exhibits strong decision-making skills in executing real time action...
-
Customer Success Specialist
3 tygodni temu
Wrocław, Polska Align Technology Pełny etatAbout this opportunity Your mission is to provide dental professionals the best service possible. In this role you are mainly responsible for responding to dental professionals’ inquiries, complaints, and requests about the Invisalign system. A system that is dedicated to improve the journey to a healthy, beautiful smile. The location of your office will...
-
HR Manager Wroclaw
4 tygodni temu
Wrocław, Polska Qatar Duty Free Pełny etatQatar Airways are pleased to announce an exciting opportunity to lead our HR team in the Poland Contact Centre as HR Manager. As HR Manager based in Wroclaw, you will work closely with the site management team and Head Office to add immediate value by contributing to the development and implementation of HR strategy at our Poland Customer Contact Centre in...
-
Wrocław, Polska OVHcloud Pełny etatCustomer support representative Polish/English and German/Italian/Spanish Within your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main...
-
IT Service Desk Agent
4 tygodni temu
Wrocław, Polska Schaeffler Pełny etatSchaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. ...
-
Associate OTC with French
4 tygodni temu
Wrocław, Polska Smith+Nephew Pełny etatLife Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring Associate OTC with French As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well...
-
Senior Associate
2 tygodni temu
Wrocław, Polska Smith+Nephew Pełny etatLife Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring Senior Associate - OTC (Disputes) with Italian. As an integral part of the finance operations team at Smith+Nephew, you'll play a crucial role in developing the Disputes Centre of Excellence. Your primary focus will be ensuring...
-
Solution Engineer for Customer Identity
4 tygodni temu
Wrocław, Polska Schaeffler Pełny etatSchaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. ...
-
HR Advisor
2 tygodni temu
Wrocław, Polska Smith+Nephew Pełny etatLife Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring HR Advisor. Working within a team and reporting to the GBS HR Services Lead, this role focuses on providing top-notch customer service and handling HR administrative tasks for all core processes in HR Services EMEA. As the...
-
Service Desk Agent with English and Italian
3 tygodni temu
Wrocław, Polska Hemmersbach Pełny etatYour skills Deep experience (or equivalent) in technical support C1 in relevant language Good knowledge of the ticketing tool Team player attitude Willingness to work in shifts between 7-19 Your Tasks Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems Manage...
-
Purchasing Specialist
3 tygodni temu
Wrocław, Polska Schaeffler Pełny etatSchaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. ...
-
Accountant Accounts Payable
4 tygodni temu
Wrocław, Polska OLYMPUS Business Services sp. z o.o. Pełny etatAccountant Accounts PayableYour responsibilities Acting as a contact person for key internal and external stakeholders for operational topics. Administrating and controlling invoices, additionally handles invoice transmissions (paper and electronic handling). ...
-
Procurement Specialist with Romanian
3 tygodni temu
Wrocław, Polska ManpowerGroup Sp. z o.o. Pełny etatManpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i...
-
Procurement Specialist with Italian
3 tygodni temu
Wrocław, Polska ManpowerGroup Sp. z o.o. Pełny etatManpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i...