Regional After Sales Manager Region 2
3 tygodni temu
Interface between Global and Local After Sales in the Region
define overall strategy for After sales/ Align on After sales KPI’s (together with Global AS & Ext. groups) Promote/support /follow-up/collect/share feedback and best practice
Dealer support tools and content
• HSH implementation or other IT tools related to After sales function
• Dealer meetings – support markets with the After sales related content.
• CRM implementation, review/set effective processes within After sales support functions
• Dealer portal development/content activation
Product quality/warranty
• Product Quality status monitoring within region, secure proactive handling on possible/raised issues.
• Identifying Early warning issues (safety or potentially big impact cases).
• Analyze warranty data and initiate actions for R&D, PMD, country AS teams and training needs for internal/external stakeholders
Trainings
• Identify needs of trainings/competence development – align on Training programs (Global-Regional-Local)
• Coordinate regional Technical trainings (exchange of experience)
• Husqvarna University - promote learning & benefits internally & externally
• Setting and supporting with the requirements/conditions for the local service training facility (a,e, incl. P&A, special tools and etc.).
End customer support
• Cooperation with the External Customer service provider (volume FC, follow-up on KPI’s, review/set effective processes, trainings)
• Promote/support the Self service content/Chat bot activation within markets
P&A business
• Lead the growth of spare parts sales in the region, leveraging sales campaigns, marketing, process and portfolio management.
• Authority on competitive pricing within the region.
• Collaborate with Global Categories and Marketing to develop, test and roll out merchandising solutions
• Follow up KPIs with each of the countries through the operational reviews and ongoing discussions
Husqvarna Services (Care program)
• Actively participate in development and implementation sales of Service solutions (a.,e. HQ Care)
Local After sales organizations
• FTE mapping (resource planning)
• Budget input
SBD program
Pioneer the development of Service Business Development program in the region. Roll out test , measure and deploy
Last date to apply:
We are continuously accepting applications-
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