Regional After Sales Manager Region 2

3 tygodni temu


Warsaw, Polska Husqvarna Group Pełny etat

Interface between Global and Local After Sales in the Region

define overall strategy for After sales/ Align on After sales KPI’s (together with Global AS & Ext. groups) Promote/support /follow-up/collect/share feedback and best practice

Dealer support tools and content

• HSH implementation or other IT tools related to After sales function

• Dealer meetings – support markets with the After sales related content.

• CRM implementation, review/set effective processes within After sales support functions

• Dealer portal development/content activation

Product quality/warranty

• Product Quality status monitoring within region, secure proactive handling on possible/raised issues.

• Identifying Early warning issues (safety or potentially big impact cases).

• Analyze warranty data and initiate actions for R&D, PMD, country AS teams and training needs for internal/external stakeholders

Trainings

• Identify needs of trainings/competence development – align on Training programs (Global-Regional-Local)

• Coordinate regional Technical trainings (exchange of experience)

• Husqvarna University - promote learning & benefits internally & externally

• Setting and supporting with the requirements/conditions for the local service training facility (a,e, incl. P&A, special tools and etc.).

End customer support

• Cooperation with the External Customer service provider (volume FC, follow-up on KPI’s, review/set effective processes, trainings)

• Promote/support the Self service content/Chat bot activation within markets

P&A business

• Lead the growth of spare parts sales in the region, leveraging sales campaigns, marketing, process and portfolio management.

• Authority on competitive pricing within the region.

• Collaborate with Global Categories and Marketing to develop, test and roll out merchandising solutions

• Follow up KPIs with each of the countries through the operational reviews and ongoing discussions

Husqvarna Services (Care program)

• Actively participate in development and implementation sales of Service solutions (a.,e. HQ Care)

Local After sales organizations

• FTE mapping (resource planning)

• Budget input

SBD program

Pioneer the development of Service Business Development program in the region. Roll out test , measure and deploy

Last date to apply:

We are continuously accepting applications

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