Senior Technical Product Manager

Who are we?

Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingan equitable work environmentthat is foundational to our core values as a company and is vital to our success.

Senior Technical Product Manager

Job Summary

To help develop these capabilities, the Equinix data center infrastructure management (DCIM) Product Management team is looking for an experienced Senior Technical Product Manager with a track record of leading engineering scrum teams and delivering customer-centric automation and IoT services and capabilities. This is an opportunity to help define and advance how enterprises around the world observe, orchestrate, and interact with next-generation data center infrastructure.

The role requires someone responsible for ensuring stakeholder needs and use cases are deeply understood, translated into functional and technical specifications, and managed through a development life cycle from start to finish. You will serve as an Agile coach and work closely with a diverse set of internal and external stakeholders, building and managing relationships and product roadmaps. A strong understanding of product development, relationship management skills, and experience developing colocation and IoT products in a high-technology, dynamic environment is crucial to your success.

Responsibilities

Product Lifecycle Management

Play a leading role in formulating and executing on product strategy, collaborating with key stakeholders, and execute on the committed roadmap

Involve engineers, designers and others to create a shared vision and clear goals for the product, including a well-defined product roadmap

Lead engineering scrum teams tasked with delivering world-class digital infrastructure experiences and APIs

Gather, document, design and test the best possible customer experience and incorporate the voice of the customer into the product roadmap

Work with Product Managers to define good confidence release deliverables for any given release

Be comfortable and effective in working in a fast-paced, collaborative, matrixed environment, and work closely with customers, partners, and internal stakeholders

Serve as the subject matter expert and evangelist for the product

Market, Competitive and Customer Analysis

Research competitors and verticals; prepare reports related to financial position, competitive position and market potential

Business Case Development

Create and collaborate on the financial business models and conduct compelling business opportunity reviews with the leadership team

Understand the business value and verify that the team delivers business value

Product Performance

Define metrics that will be used to inform product success and help drive user experience improvements

Identify improvements to existing product processes; develop a strong understanding of processes and technology

Evaluate incoming product-related issues from internal and external customers to determine the severity and response

Triage production software issues and follow up with cross-functional teams until fixes are tested and deployed

Cross Functional Collaboration

Design product training curriculum; lead cross-functional trainings and meetings

Work with the user experience teams and facilitate the development of user interface workflows aligned with functional objectives

Complete ad-hoc assignments that assist in the development of product strategy and roadmap

Collaborate with product engineering, network architects, network deployment, and service delivery teams to roll out new offers, releases, and markets.

Manage stakeholder expectations within and/or across functions

New Partner Identification and Engagement

Identify and collaborate with partners to enhance the product

Partner with and deeply listen to customers, sales and operations teams, and other stakeholders to identify unmet needs and new use cases

Validate ideas with customers before, during, and after development

Backlog Prioritization

Help prioritize items to move forward among many candidates based on an analysis of the business opportunity vs. level of effort

Bring a rigorous and strategic mindset to evaluating and prioritizing competing requirements, including features, bugs, and tech debt

Collaborate closely with technology teams

Test Case Definition and UAT Coordination

Lead definition of allowable configurations, test cases and execute UAT

Lead triage of issues across UAT cycles and manage defect resolution

UAT Stakeholder Management

Manage stakeholder expectations within and/or across functions

Identify and proactively include correct stakeholders and communicate effectively

Utilize effective methods of communication with stakeholders, varying approach accordingly

Qualifications

A Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent)

Proven years of prior experience as a Technical Product Manager or a Software Engineer

Experience with IoT technology and/or hardware/firmware integration preferred

API development experience and ability to extend the API into the platform and product

Excellent verbal and written communication skills; presentation, customer service, business, and negotiation skills

Strategic thinking with a clear understanding of levers that drive modern IoT and SaaS offerings

Trained in Agile development methodology with experience as product owner/backlog owner

Experience with and ability to work with a global team across global time zones

Excellent organizational and analytical skills with strong technical abilities and extreme attention to detail, and ability to self audit work

Ability to deliver high-quality results in a fast-paced, dynamic environment with competing priorities

Be a highly motivated proactive contributor and subject matter expert on the product. Have familiarity with business issues or the ability to quickly learn

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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