Production Customer Service Specialist

3 tygodni temu

Katowice, Polska People Sp. z o.o. Pełny etat

For our Client one of the most innovative and leading companies in the production of electric water heaters and electrical heating appliances in Europe with a presence in over 55 countries, 4 continents we are searching for responsible, self-driven:

Production Customer Service Specialist

Office location: In Upper Silesia

Responsibilities:

  • Processing customer orders and inquiries in the SAP system.
  • Collaborating with the production plant to ensure the availability of devices, timely order fulfilment, and placing orders to replenish local warehouse stocks.
  • Supervising the fulfilment of customer orders from the stage of entry to the stage of completion.
  • Coordinating shipments of finished products with the logistics department and managing documentation.
  • Checking and updating prices and trade conditions in the ERP system.
  • Responding to customer requests, and providing information on orders and delivery schedules.
  • Handling customer complaints, and forwarding them to the relevant internal departments for resolution.
  • Conducting written and telephone correspondence with partners, providing support, and issuing necessary documents.
  • Providing general office and administrative support, including handling phone calls, correspondence, maintaining files, and office supplies.
  • Coordinating direct actions to achieve the expected quality of cooperation with dedicated clients in the assigned region and collaboration with internal structures.
  • Participating in the implementation and standardization of regional processes and ensuring the best customer service standards.
  • Supervising logistical processes and improving processes where necessary in collaboration with the company's headquarters.
  • Supporting office work and the supervisor in daily tasks, including overseeing documentation, circulation, and maintaining high communication standards.
  • Recognizing areas for improvement and potential threats.
  • Supporting communication and cooperation with structures in the region.

 

Our expectations:

  • Higher education in economics or technology.
  • At least 3 years of professional experience in supply chain management, collaborating with production plants, and order management.
  • Proficiency in the Polish language at a native level and excellent knowledge of English, both spoken and written.
  • Computer skills: proficient in MS Office and ERP systems.
  • Interpersonal skills: responsibility, independence, organizational proficiency, excellent communication skills, problem-solving orientation, ability to work under time pressure, task prioritization, an open and enthusiastic attitude towards the world, and a strong sense of responsibility for assigned duties.

Our Client Offers:

  • Stable employment and a positive working atmosphere.
  • The opportunity to work in international structures.
  • Attractive remuneration with a flexible approach to work.

If you meet the above requirements and are ready to contribute to the success of our client's dynamic team, please send your application by the link below.

Your responsibilities will include:

  • Processing customer orders and inquiries in the SAP system.
  • Collaborating with the production plant to ensure the availability of devices, timely order fulfilment, and placing orders to replenish local warehouse stocks.
  • Supervising the fulfilment of customer orders from the stage of entry to the stage of completion.
  • Coordinating shipments of finished products with the logistics department and managing documentation.
  • Checking and updating prices and trade conditions in the ERP system.
  • Responding to customer requests, and providing information on orders and delivery schedules.
  • Handling customer complaints, and forwarding them to the relevant internal departments for resolution.
  • Conducting written and telephone correspondence with partners, providing support, and issuing necessary documents.
  • Providing general office and administrative support, including handling phone calls, correspondence, maintaining files, and office supplies.
  • Coordinating direct actions to achieve the expected quality of cooperation with dedicated clients in the assigned region and collaboration with internal structures.
  • Participating in the implementation and standardization of regional processes and ensuring the best customer service standards.
  • Supervising logistical processes and improving processes where necessary in collaboration with the company's headquarters.
  • Supporting office work and the supervisor in daily tasks, including overseeing documentation, circulation, and maintaining high communication standards.
  • Recognizing areas for improvement and potential threats.
  • Supporting communication and cooperation with structures in the region.

 

Our expectations:

  • Higher education in economics or technology.
  • At least 3 years of professional experience in the area of supply chain management, cooperation with production plants, and order management.
  • Proficiency in the Polish language at a native level and excellent knowledge of English, both spoken and written.
  • Computer skills: proficient in MS Office and ERP systems.
  • Interpersonal skills: responsibility, independence, good organizational skills, excellent communication skills, problem-solving orientation, ability to work under time pressure, task prioritization, an open and enthusiastic attitude towards the world, and a strong sense of responsibility for assigned duties.

Our Client Offers:

  • Stable employment and a positive working atmosphere.
  • The opportunity to work in international structures.
  • Attractive remuneration with a flexible approach to work.

If you meet the above requirements and are ready to contribute to the success of our client's dynamic team, please send your application.

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