Senior Cloud Support Engineer

1 tydzień temu


Warsaw, Polska MicroStrategy Poland Pełny etat
Job Description

The Role: The Senior Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications. 

Your Focus:

  • Day to day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
  • Implementation of Customer change requests in compliance with the Change Control regime.
  • Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
  • MicroStrategy Platform administration.
  • Maintaining high quality documentation for all related tasks.

Qualifications:

  • Technical education or experience in IT roles strongly preferred.
  • AWS, Azure, Linux, GCP and containers experience strongly preferred.
  • Practical experience managing critical customer issues is a plus.
  • Must possess an enthusiastic personality and foster a positive work environment.
  • Strong written and verbal communication skills in English is a must.
  • Well-organized with effective time management skills.
  • Team player - always willing to give support to others and ask for help if needed.
  • Ability to work independently.
  • Attention to detail.

Qualifications

  • We work from the Warsaw office 3 times a week.
  • The recruitment process includes online assessments as a first step (English, logic, design) - we send them via e-mail, please check also your SPAM folder.



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