Content Moderation

The Opportunity

Do you have an interest in creating safe online communities?

Would you find it exciting to work with a global gaming brand?

Sound like you? We’d love to talk to you about this position 

We are looking for a native level Thai Content Moderator to support our clients with keeping their online communities safe. 

In this type of work, a Content Moderator helps us to make sure all content on our client’s platform is free of illegal, hate speech and harmful content that goes against the community guidelines. This type of work it’s not just about following rules - we need someone who can think on their feet and make smart choice when things aren’t so black and white. It’s a fast-paced job with lots of content to review, but you’ll be making a big difference in keeping our client’s online community safe and respectful If that sounds like you, come join us

What to expect on a typical moderation shift

You’ll be going over a set amount of reported content which is all centralised in our moderation tool. The content can range from comments, chats, strong graphic images, videos and audio files. You'll be expected to moderate a set number of reports per hour. 

In addition to:

Moderate in accordance with The Social Element and client-specific guidelines in a KPI driven environment. Moderation guidelines are provided by the client and will be accessible throughout every shift as well as part of your training and onboarding. Keep up to date with notifications of any new changes in the guidelines or our systems that may impact your work. Carry out moderation and training according to the times scheduled in the project schedule.  Resilient to review content that may be unexpected, sensitive, intense or challenging. Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats) Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues.

Working Shift Hours

We are looking for a person who can support us with Thai Moderation with approx. 2- 3 hours per week and must be available to work on Wednesday shift time from 9-10pm GMT. You'd be expected to work additional hours for covering potential holiday or sick cover if this comes up.

If you have flexibility and availability across weekends and evenings, we’d love to hear from you We might have some additional opportunities we could consider you. Let’s explore the possibilities together ;)

Requirements

About You

What you need to ace it as Moderator:

Native level Thai, in addition to fluency in written and spoken English (this is our main language of communication across the business and for training)

‍‍ Background experience: any content moderation or online safety experience is highly desirable or any past work experience where attention to detail and accuracy was essential 

A high level of resilience: you may encounter unexpected, sensitive, intense or challenging content. This role involves potential exposure to sensitive or graphic content e.g harmful language, racial comments, child abuse, violent threats.
Tech Proficient: Have confidence in using digital technology (google apps, communication tools, etc) as you’ll be using a variety of online tools for moderation work, project notifications and updates, video communication, so it’s essential to have this in a remote working set up.
Eager to learn and receptive to feedback: your work will be QAd weekly to make sure you meet the set KPIs, but don’t worry We’ll make sure you have all the tools and knowledge you need to succeed in the role. 

Demonstrating commitment and reliability by respecting your assigned shifts by being on time and focus on your work.

Our Benefits

In today’s world we understand the next chapter in your career is about more than just salary. Here’s what else we’re offering to our employees.

100% Remote Work

Not new to us. We’ve been doing it for the past 20 years We have a genuine work/life balance.

33 days of holidays

Including bank holidays, and increasing with length of service up to a maximum of 36 days.

Birthday off

Do what birthdays are meant for - relax, have fun, pamper yourself 

Annual Occasion Day

Getting married? Moving house? Seeing your child off for their first day at school? We offer one occasion day per year to help with important life events.

Volunteer day off

We know that doing good does you good, so we offer 1 paid day of volunteer leave per year to support a community group or charity of choice.

Enhanced family friendly policies

Enhanced birth parent, birth partner and parental leave policies.

Wellbeing Support

We pride ourselves on ensuring the mental wellbeing of our people, and have a dedicated Wellbeing 

Co-ordinator you can reach out to if you need support, as well as an Employee Assistance Programme. 

Flexible Fridays

Want to leave early for your weekend getaway? Maybe you just want to go sit in the sun and read a book? Take your Friday afternoon off.

Career Break

After 1 year's service, you can apply to take between 4 weeks and 1 year unpaid leave.

and many more ...

*Benefits may vary across locations and statuses.

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