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Content Moderator with German-On-Site Krakow

4 miesięcy temu

Kraków, Polska Genpact EMEA Pełny etat
Description:

Responsibilities

·        Understand and remain up to date with content policies and guidelines shared by the customer

·        Analyze online videos, social media, web page and advertising content for compliance 

·        Examine the content which could be in text, image, audio, video or another format daily 

·        Identify content that is not in compliance with requirements and flag for action

·        Give feedback for policies/tools/processes improvements

·        Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to

·        Train other team members regarding the daily tasks whenever urgent and requested by the manager

·        Perform tasks requested by the manager to ensure KPI’s and all performance metrics are met

·        Uphold positive working environment in all internal/external interactions

  • Willingness to learn and work on a dynamic project


Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech


Requirements: Qualifications we seek in you

 

·        Proficient level of German min B2

·        Very good level of English min B2

·        Previous experience in content moderation would be an asset 

·        High School Degree 

 


Preferred qualifications

·        Trust & Safety Experience – preferably content labelling and/or moderation

·        Neutral mind-set to digital content that needs classification & policy review

·        Strong emotional intelligence and resilience

·        Accurate and critical work attitude



Offer:

·        Attractive salary

·        Stable job offers - employment contract

·        Work in a multicultural and diverse environment with employees from over 30 countries

·        Free access to our award-winning learning platform

·        Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy 

Possibility of submitting request for Private Medical services with Luxmed

Possibility of submitting request for Benefit Multisport (co-financed)

Possibility of submitting request for life insurance with Generali TU (self-financed)

Additional holidays dependent on your tenure in the Company - up to 4 days per year

Biking Policy

Sodexo Lunch pass according to internal regulations


Skills/ Active Listening Skills,Positive Attitude,Continuous Learning