IT Specialist, Cisco Telephony/UC
3 miesięcy temu
Time Type:
Full TimePLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS
Your responsibilities:
Execute daily tasks related to Cisco Telephony/UC operations and maintenance, including Incident Management, Problem Management and Request Fulfilment ITIL processes
Monitoring and support implementation/integration of Unified Communications solutions
Work closely with external vendors on variety of requests, issues, and projects
Create and update operational documentation
Our requirements:
Practical knowledge about Cisco Unified Communications
Experience with Cisco UC, Expressway Edge, and Webex - CCNA/CCNP Collaboration certifications or equivalent level of skills and experience will be a plus
Experience with SIP messages and understanding of dependence of VoIP technologies on underlying carrier networks (SIP, PSTN)
Familiarity of the UC network architecture
Understanding of network switching and routing as related to a Unified Communications and Voice over IP networks, including SIP protocol suite
At least 2 years of experience in a similar role
Familiarity and understanding of best IT practices (ITIL)
Good spoken/written English skills
Good analytical skills
What we offer:
Employment contract Private medical care Comprehensive onboarding program Buddy Work-life Harmony Modern eco-office Canteen Comfortable ergonomic office Scandinavian work culture Internal training catalogue Culture of feedback Internal transition program Holiday gifts Sport groups Bike parkingDSV – Global transport and logistics
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