Junior Technical Support Specialist

1 miesiąc temu

Warsaw, Polska CD PROJEKT Pełny etat

Job Description

As a member of our Technical Support team, you will communicate and share knowledge with both players and workmates, track and prioritize reported issues, and make sure players' needs and concerns are reflected in game updates. You will work together with other teams representing the whole span of the production cycle to improve our games. Wanna join?

Daily responsibilities

  • Communicating with players and offering technical advice by responding to tickets.
  • Identifying issues, prioritizing, reporting and following up on them using internal and external tools.
  • Collaborating with other teams, including production, QA, design, programming, PR, legal, and marketing.
  • Researching and obtaining solutions and information.
  • Upholding and sharing CD PROJEKT RED’s values.

Qualifications

 

  • Gamer / interest in games / passion for games - must have.
  • Experience working in widely defined people-facing services or customer support. 
  • Excellent communication skills in English including writing (wording, layout, formality level adjustment).
  • Strong teamwork skills.
  • Analytical thinking.
  • Tech savvy.

Nice to have:

  • Being a dedicated gamer in progression-focused, organized gaming. 
  • Self-improvement approach within a game/as a gamer.
  • A proven record of providing help to gamers e.g. as a moderator or MVP on forums, or a class leader in MMO game guilds etc.
  • Knowledge of one or more of the following: French, German, Spanish, Brazilian/Portuguese, Chinese, Eastern European languages.
  • Interest in computer science, modern PC hardware, programming.
  • Experience with customer service tools.

While applying please attach your resume and cover letter in English as one file.
In the cover letter please explain what the term “GG” stands for in one short paragraph.

Additional Information


Type of contract offered:

  • A contract for a definite time (1 year) after the trial period. With a possibility of extension afterwards.

Working model

  • Office-First: working from the Warsaw studio for a minimum of 10 days per month.

Perks & Professional Growth

  • Flexible working hours — start your workday anytime between 8:00 and 10:00 AM.
  • A welcome pack filled with goodies — to help you feel right at home once you join the team.
  • Trainings, lectures and courses — internal workshops, external training for each employee, ‘Meet a star’ events, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn
  • Merch — gifts for newborn rebels and regular chances to nab some cool swag

Health & Well-being

  • Private medical healthcare — a selection of medical plans with dental care to choose from, which are also accessible for your partner and relatives.
  • Support during COVID-19 — regular tests and COVID vaccinations at the studio as well as professional advice and guidance from a specialist doctor.
  • Psychological care — free mental health support and various well-being webinars. 
  • Multisport card — gain access to a wide number of sporting and fitness facilities across the city.

Social Activities & Life in the Office

  • Dog-friendly office — dog owner? Bring your pooch with you and look after them while working There’s always a furry friend or two to meet at the studio.
  • Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
  • Healthy selections — ​​organic fruit, snacks, muesli, organic honey, vegan milk, and speciality coffee are all at your disposal around the studio. Enjoy
  • Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

Head office in Warsaw

  • Sustainable campus with an eco ethos — solar panels provide green energy, 2000 plants and an air-filtering system to help provide clean air, electric car charging points, flower meadows, and more green features in the works.
  • An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support and yoga and healthy spine classes.
  • Car and bike parking spaces.
  • A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
  • No dress-code — we like to keep it casual.

 

If you've observed any irregularities in our recruitment process please click  to report them.

  • Technical Support Specialist

    3 tygodni temu

    Warsaw, Polska Barco Pełny etat

    What’s the opportunity? We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project...

  • Junior Technical Support Specialist

    2 tygodni temu

    Warsaw, Polska CD PROJEKT RED Pełny etat

    Job DescriptionAs a member of our Technical Support team, you will communicate and share knowledge with both players and workmates, track and prioritize reported issues, and make sure players' needs and concerns are reflected in game updates. You will work together with other teams representing the whole span of the production cycle to improve our games....

  • Technical Support Specialist

    1 miesiąc temu

    Warsaw, Polska Barco Pełny etat

    We zijn op zoek naar iemand die wil uitblinken in een internationale werkomgeving door een uitstekende ervaring te bieden aan bioscoopklanten.Als onderdeel van het Operations-team kan de Technical Support Specialist de volgende taken uitvoeren: Ondersteun onze bioscoopklanten en partners via de Servicedesk en kom professioneel over via telefoon en/of e-mail....

  • Technical Support Specialist

    1 miesiąc temu

    Warsaw, Polska Verifone Pełny etat

    Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment...

  • Technical Support Specialist

    1 miesiąc temu

    Warsaw, Polska myGwork Pełny etat

    Customer Service & Support TeamWe are seeking a skilled Technical Support Engineer to join our Customer Service & Support team. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving customer technical issues. This role requires strong problem-solving, collaboration, and research skills, as well as the ability to...

  • Technical Support Specialist with German

    2 miesięcy temu

    Warsaw, Polska Acronis Pełny etat

    Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Technical Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. As the...

  • Technical Support Specialist

    2 tygodni temu

    Warsaw, Polska CD PROJEKT RED Pełny etat

    Job DescriptionAs a member of our Technical Support team, you will communicate and share knowledge with both players and workmates, track and prioritize reported issues, and make sure players' needs and concerns are reflected in game updates. You will work together with other teams representing the whole span of the production cycle to improve our games....

  • Technical Support Specialist

    1 miesiąc temu

    Warsaw, Polska CD PROJEKT Pełny etat

    Job Description As a member of our Technical Support team, you will communicate and share knowledge with both players and workmates, track and prioritize reported issues, and make sure players' needs and concerns are reflected in game updates. You will work together with other teams representing the whole span of the production cycle to improve our...

  • Senior Technical Support Engineer

    2 miesięcy temu

    Warsaw, Polska SAS Pełny etat

    Senior Technical Support Engineer Job Locations PL-Warsaw | CN | IN | KR-Seoul | ES | IT | BE-Tervuren | BE | SG-Singapore | AU-Sydney | CZ-Prague | ... Requisition ID 20060640 Job Category Technical Support Travel Requirements None Senior Technical Support Software Engineer - Hybrid  Nice to meet you! We’re a leader in data and AI. Through...

  • Technical Service Specialist Diagnostics

    5 miesięcy temu

    Warsaw, Polska Abbott Pełny etat

    The Opportunity For our Abbott Diagnostics Division ADD we are looking for a talented, well-motivated person to join our field support team as a Technical Service Specialist. The position will cover the area of Wielkopolskie province (Poznan and surroundings). The Technical Service Specialist is responsible for providing level two support to our...

  • Customer Support Specialist

    3 miesięcy temu

    Warsaw, Polska Mellifera Operations Limited Pełny etat

    At Mellifera we develop innovative IT solutions for Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanking platforms in the European Union and the United Kingdom. Our team combines deep industry knowledge with cutting-edge technologies to ensure seamless operation of payment systems and compliance with regulatory standards....

  • Junior Internal Controls Specialist

    2 miesięcy temu

    Warsaw, Polska Bruker Pełny etat

    Overview As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve...

  • Junior IT Specialist

    4 miesięcy temu

    Warsaw, Polska GXO Logistics, Inc. Pełny etat

    Junior IT Specialist (paid traineeship) Warszawa (ul. Flisa 6, 02-247 Warszawa)

  • Customer Support Specialist

    2 tygodni temu

    Warsaw, Polska Mellifera Operations Limited Pełny etat

    At Mellifera we develop innovative IT solutions for Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanking platforms in the European Union and the United Kingdom. Our team combines deep industry knowledge with cutting-edge technologies to ensure seamless operation of payment systems and compliance with regulatory standards....

  • Junior Marketing Specialist

    2 miesięcy temu

    Warsaw, Polska Randstad Polska Pełny etat

    Are you interested in trade marketing, you have first experience in the FMCG industry and you communicate fluently in English?For our client - a leader in the FMCG industry, we are looking for a person for the position of Junior Marketing Specialist (Shopper Marketing Contractor).If you are looking for new professional opportunities for yourself, want to be...

  • Junior Sales Specialist

    2 miesięcy temu

    Warsaw, Polska AsstrA Pełny etat

    Junior Sales Specialist w firmie AsstrA | softgarden View job here Junior Sales Specialist Pełny etat ...

  • Technical Service Specialist Diagnostics

    5 miesięcy temu

    Warsaw, Polska Abbott Pełny etat

    The Opportunity For our Abbott Diagnostics Division ADD we are looking for a talented, well-motivated person to join our field support team as a Technical Service Specialist. The position will cover the area of Śląskie province (Katowice and surroundings). We are looking for a person located preferably in Kraków or Katowice. The Technical...

  • Junior Influencer Marketing Specialist

    2 miesięcy temu

    Warsaw, Polska indaHash Pełny etat

    Junior Influencer Marketing Specialist Are you ready to embark on your career journey in the dynamic field of influencer marketing? We’re seeking a motivated and aspiring Junior Influencer Marketing Specialist. No prior experience is necessary, just a genuine interest in marketing and the world of influencers! Your Role Awaits:Immerse yourself in...

  • Technical Specialist for EV Charging

    5 miesięcy temu

    Warsaw, Polska DSV Pełny etat

    Time Type: Full Time PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS Are you passionate about driving sustainable change in the transportation industry? Join DSV Energy as a Technical Specialist for Global EV Charging and be at the forefront of revolutionizing our business towards greener practices.  We...

  • IT Support Specialist

    3 miesięcy temu

    Warsaw, Polska 7R Pełny etat

    IT Support Specialist w firmie 7R | softgarden View job here IT Support Specialist Pełny etat ...