IT Director, Unified Communication

6 dni temu

Wrocław, Polska Smith+Nephew Pełny etat

IT Director, Unified Communication & Collaboration

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Unified Communication & Collaboration, Director, is responsible for the delivery of service strategy, service development and service delivery performance for Unified Communication & Collaboration technology. The role holder will enable a proactive customer-centric culture and deliver continuous improvement in service performance and cost targets. This role is part of the Enterprise Leadership Team.

Responsible for delivering a global Unified Collaboration & Collaboration function to our business throughout the service lifecycle within the agreed service levels and end user satisfaction levels.

The scope of the role will cover:

Establishing a customer-centric culture that supports SN IT services through a standard SLA based service catalogue. Setting service strategy, defining roadmaps and service performance management plans with our internal staff and external service providers. Optimizing our IT Communication and Collaboration functions embracing latest technology and automation to deliver optimal service and enhance user experience. Transforming our legacy Technology architecture to a modern, secure, and cost effective centrally managed service with high level of automation and technology adoption. Optimize IT Services to meet balanced business expectations and reduce cost of running IT

What will you be doing?

Active member of the IT Service Delivery Team. Collectively defining IT Service Strategy and providing constructive challenge to ensure IT functions holistically. Leading, building and developing a team of Unified Communication & Collaboration product owners who will own the end-to-end lifecycle and service performance and user experience. Developing leadership and vendor management skills within the team. Living the cultural qualities, we want to see in our teams. Setting direction in context of Unified Communication & Collaboration and performance management of objectives and targets. Assuring appropriate governance is applied to decisions and adherence to policies. Ensuring that Unified Communication & Collaboration function have a clear strategy, a roadmap, and a funded project portfolio that has line of sight to operational benefits. Ensuring that Unified Communication & Collaboration have an annual operating plan covering budgets, resources, skills and training, risk management. Responsible for escalations of service performance issues and crisis management Establish and maintain effective relationships with internal and external stakeholders, fostering open communication, collaboration, and trust. Setting the direction and leading the transformation of our Legacy systems aimed to simplify our setup, increase reliability & user experience as well as optimize the cost Responsible for senior relationships with our key suppliers, running supplier performance reviews and acting as escalation point for performance issues. Technologies managed will include but are not limited to: Voice platforms such Cisco, MS Teams & others, Audio & Visual systems, Office 365 Suite, Fax, and other systems in the scope of Unified Communication & Collaboration

What will you need to be successful?

Experience within IT leadership role with similar breadth and responsibilities with a Global enterprise Leadership of similar scale Unified Communication and Collaboration transformation, Leadership of measurable service KPI improvements and driving automation Managing service providers roll-out of end user services and operational performance. Running Major Incidents, Crisis Management and Business Recovery Degree level education preferred ITIL or IT4IT Service Management Qualifications Certified in End User Technology or equivalent knowledge Strong knowledge of End User Technology and Service Management. Strong knowledge of IT Service Management operating models for infrastructure (ITIL) M&A experience preferred Leadership skills, excellent communication skills, team player and able to build strong relationships Proactive, tenacious, and rigorous

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website

Your Future: Annual bonus, life insurance, company stock saving plan

Work/Life Balance: Paid volunteering hours, flexible approach

Your Wellbeing: Private health care with dental care package, multisport card/my benefit platform

Flexibility: Possibility of working in hybrid model

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks: Referral bonus, recognition program, mentoring program

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