Client Facilitation Officer

3 tygodni temu

Warsaw, Polska Société Générale Assurances Pełny etat

Client Facilitation Officer - M/F/D

Permanent contract|Warsaw|Compliance

Client Facilitation Officer - M/F/D

Warsaw, Poland Permanent contract Compliance

Responsibilities

The Client Lifecycle and Digital (‘CLD’) department is part of the Global Banking Operations and Technology Division, globally being in charge of the client experience across the GBIS activities. Its mission is to ensure a simple-track and distinctive client journey, both on clients’ and on employees’ side, with a continuous commitment all along our clients’ lifecycle.

Mission: 

You will be part of the Client Facilitation Team (KYC) based in Poland, that covers client outreach in the frame of the Know Your Customer (KYC) review process. You will facilitate the KYC review process by engaging the client and collecting all non-publicly available required information and documents upon Front Office delegation. You will take care of the client relationship, you will be the privileged point of contact for the client during the whole KYC review process.

Tasks and responsibilities:

Prepare and maintain key information for your clients’ portfolio and globally support the front-office and/or coverage bankers to ensure a smooth and accurate KYC review process Act as a facilitator during the whole KYC Review process and provide transparency to the Front Office You will be in direct contact with Clients, as you gather all documents and information required. Thereby you shall ensure that you retrieve the documents at the right level, in timely manner, control that Client’s documents fulfill SG KYC requirements, propose alternative documents in case of a push back Escalate complex cases, organize dedicated calls with internal stakeholders (KYC teams, Compliance, Front Office) to unlock difficult reviews Act as Team Player within CFA EMEA community

Profile required

Studies & experience:

At least 1 year of experience in Financial Services Industry with direct external client contact At least 1 year of AML/KYC experience University degree with a specialization in Banking / Finance / Linguistics preferred

Language skills:

Fluency in Polish and English Intermediate to advanced level of French is considered a plus

Technical, operational & Soft skills:

Understanding of the specific stakes of the business lines Global Markets, Global Finance, Coverage & Investment Banking regarding business development and their needs related to KYC periodic reviews Teamwork Ability to liaise with multiple stakeholders from various business units Highly client orientated Advanced organizational skills Assertiveness, good negotiation skills and conviction

Why join us

Société Générale Poland is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

WE OFFER: 

Work in a pleasant atmosphere, dynamic and challenging environment Work in an international organization Attractive remuneration Contact with capital markets

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

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