Field Service Manager

1 miesiąc temu

Warsaw, Polska Envipco Pełny etat

About Us

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us Envipco offers a high energy, fast-paced environment with excellent growth opportunities.


Summary: As a Field Service Manager, together with Sales, you are the face of Envipco towards our customers. Your main tasks will be to build up the local service team in Poland to support the growing install base. Qualify potential service partners, ensure company policies/best practices are followed and in general, manage and be accountable for daily service operations. You will work very closely with the country manager and central back-office teams to ensure the successful deployment, commissioning, and ongoing support of RVM’s into the Polish market.

The position will be closely aligned to our European Support team to ensure a structured transfer of knowledge and experience from the field to support continuous improvement for our entire product portfolio.


Responsibilities:

  • Act as the overall responsible for Envipco’s service delivery in your region. Manage priorities and workload, set objectives and evaluate
  • Play a very active role in the recruitment and onboarding of technical staff within your region
  • Prepare forecasts together with Sales to ensure the organization is growing inline with install base expansion
  • Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed
  • Manage the operational activities in accordance to the agreed commitments
  • Evaluate contract and project risks, identify and execute risk mitigation actions
  • Provide consolidated management reporting to the customer and steering committee on the services delivered
  • Plan and supervise the execution of quality reviews
  • Play a key role in add-on sales with Business Development team
  • Manage a team of direct technicians as well as external partners
  • Gather feedback direct from customers for future improvements/enhancements to our devices
  • Stay up to date with new product developments to ensure we always deliver the highest level of service possible


Qualifications:

  • At least 5 years’ experience in successfully developing/leading field service teams
  •  You should be a pro-active problem solver, calm under pressure and driven by customer satisfaction
  •  Practical knowledge of Customer Service and Project Management
  •  Confident in setting/monitoring KPI’s, both internal and external
  •  Experience in managing direct/indirect teams
  •  Clear in communication, focused and patient
  • Fluent in English & Polish, any other European language is a plus


What we offer:

  • A high degree of freedom
  • An opportunity to help building and become part of a fast-growing global company
  • Become part of a solution minded team where it is nice and fun to work
  • A varied job in an equally experienced, qualified and committed team
  • Independent working method with lot of personal responsibility and freedom
  • Flat hierarchies in a modern corporate structure, exposure to senior leadership
  • Attractive and performance-oriented compensation

If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

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