Process Officer in Payment and Investigations
1 miesiąc temu
Job ID: 26877
Would you like to develop your banking knowledge around payments area? We are now looking for a Process Officer in Payment and Investigations to support payment processing in order to provide high quality service for our clients.
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.
About this opportunity
Welcome to the Investigations FI team. We add value by processing domestic and international payment orders and handle investigation around payments flow. As the (Junior) Process Officer in Payment and Investigations, you’ll play a valuable role in Payment Services Operations analysing and repairing all payments that our systems haven't been able to process automatically, due to insufficient or incorrect information.
What you’ll be doing:
Handle manual tasks that are related to domestic and international transactions processing in local applications Secure payments flow for Nordea Finland customers Independently solve issues in terms of customers and foreign banks requests and complaints Work with multiple stakeholders in Payment Services and Customer Service located in Nordic countries Contribute to the improvement of quality and efficiency of assigned tasks and processesYou’ll join an open and friendly team that is very proactive and engaged in daily work, strongly focused on a client, high quality and constant development. The role is based in Łódź.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
Have strong analytical and problem solving skills, focus on details Have quick learning ability and willingness for constant development Are task-oriented and well-organized Have good communication skillsYour experience and background:
Graduated at least secondary school Professional English skills (spoken and written at least B2 level) Good knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint)If this sounds like you, get in touch
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