ServiceNow Technical Lead

2 miesięcy temu


Warsaw, Polska Michael Page Pełny etat

We are looking for a Technical Lead who will be a key member of the ServiceNow product team and will be responsible for implementing platform solutions that are aligned to the overall platform design principles and strategy. As a key core member of the team, the candidate will be working alongside the Solution Architect and other Developers within the team in a highly collaborative environment. Key responsibilities:

  • Building a trusted partnership with Product Owners and Developers
  • Overseeing product backlog delivery (enhancements & projects)
  • Understands the product's business needs in high-level and provides technical consulting relevant to those needs
  • Align with business priorities owned by Security Operations Product owner (e.g compliance)
  • Liaises with Solution Architects for architectural guidance
  • Overseeing the requirements collection and assists with effort estimates, where appropriate
  • Liaises with Testing activities for quality assurance
  • Keeps up to date with the ServiceNow roadmap for their respective modules
  • Supports developerss with user stories. Takes ownership of complex business requirements and works them to completion guiding Developers.
  • Supports Administrators in case of expert help required to solve production issues with the product
  • Ensures reusable Knowledge is captured as part of project & enhancement delivery
  • Leads and provides mentoring and guidance for developers to support their ongoing career development
  • Suggests improvements and new features and functionalities proactively to Product owners that aligns with roadmap and demand priorities
100% remote|B2B contract
  • 5 to 10 years' experience
  • Highly organized, detail-oriented, and an inherent ability to multi-task
  • Team leader and consensus builder
  • Ability to rapidly identify and resolve issues
  • Strong presentation and communication skills, therefore being able to present solution to platform Design Authority
  • Should have a challenging and constructive mind set, to ensure conforming with core design principles
  • Ability to understand business requirements and convert them into solution designs
  • Ideal candidates will also have the following Service Now Certifications: Certified System Administrator, and Certified Implementation Specialist (but not essential)
  • Preferred certification: ServiceNow Certified Implementation Specialist in ITSM
  • 100% remote
  • B2B contract

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