ServiceNow Technical Lead
2 miesięcy temu
We are looking for a Technical Lead who will be a key member of the ServiceNow product team and will be responsible for implementing platform solutions that are aligned to the overall platform design principles and strategy. As a key core member of the team, the candidate will be working alongside the Solution Architect and other Developers within the team in a highly collaborative environment. Key responsibilities:
- Building a trusted partnership with Product Owners and Developers
- Overseeing product backlog delivery (enhancements & projects)
- Understands the product's business needs in high-level and provides technical consulting relevant to those needs
- Align with business priorities owned by Security Operations Product owner (e.g compliance)
- Liaises with Solution Architects for architectural guidance
- Overseeing the requirements collection and assists with effort estimates, where appropriate
- Liaises with Testing activities for quality assurance
- Keeps up to date with the ServiceNow roadmap for their respective modules
- Supports developerss with user stories. Takes ownership of complex business requirements and works them to completion guiding Developers.
- Supports Administrators in case of expert help required to solve production issues with the product
- Ensures reusable Knowledge is captured as part of project & enhancement delivery
- Leads and provides mentoring and guidance for developers to support their ongoing career development
- Suggests improvements and new features and functionalities proactively to Product owners that aligns with roadmap and demand priorities
- 5 to 10 years' experience
- Highly organized, detail-oriented, and an inherent ability to multi-task
- Team leader and consensus builder
- Ability to rapidly identify and resolve issues
- Strong presentation and communication skills, therefore being able to present solution to platform Design Authority
- Should have a challenging and constructive mind set, to ensure conforming with core design principles
- Ability to understand business requirements and convert them into solution designs
- Ideal candidates will also have the following Service Now Certifications: Certified System Administrator, and Certified Implementation Specialist (but not essential)
- Preferred certification: ServiceNow Certified Implementation Specialist in ITSM
- 100% remote
- B2B contract
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