Warranty Manager

Position :

We are seeking a diligent and results-driven Warranty Manager to oversee and facilitate assistance throughout the warranty period. Warranty Manager will play a pivotal role in maintaining strong relationships with suppliers and clients while efficiently managing warranty-related services. This position is essential for ensuring customer satisfaction and cost-effective service delivery within our warranty commitments.

Responsibilities:

- Collaboration closely with suppliers to orchestrate seamless assistance during the warranty period while prioritizing the preservation of client relationships

- Managing warranty as a cost center, focusing on maintaining client satisfaction through the provision of covered services

- Handling cases involving warranty managed by Tetris after the final handover protocol

- Coordination with the former production/project team to ensure the job's completion, sign-off on handover protocols, and receipt of all necessary technical and as-built documentation before engaging the service

- Managing the team to ensure effective execution of small projects, which will entail limited scope and must be completed within tight timeframes

- Upholding compliance with company policies, procedures, and industry standards during all service-related activities

- Collaboration cross-functionally with procurement, operations, and other relevant teams to streamline processes and enhance overall efficiency

Requirements:

- Proven track record in project coordination, warranty management, or comparable roles

- Strong interpersonal and negotiation skills to effectively engage with suppliers and clients

- Exceptional organizational aptitude, capable of managing multiple concurrent tasks and responsibilities

- Proficiency in project management principles and tools to effectively oversee small projects within predefined budgets and timelines

- Skilled in establishing and nurturing professional relationships with suppliers and clients

- Knowledge of cost management strategies and tactics, with the ability to optimize profit

- Ability to comfortably communicate in English (verbally as well as in writing)

- Familiarity with construction materials and processes is advantageous

- Problem-solving capability to address unforeseen challenges during service coordination

- Collaborative attitude with a demonstrated ability to work effectively in a cross-functional

If you are a proactive individual with a keen eye for detail and a commitment to ensuring client satisfaction, we invite you to apply for the Service Coordinator position.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

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