HR Operations Manager

6 miesięcy temu

Kraków, Polska PepsiCo Pełny etat
Overview

Role Overview

One of our key focus areas in this space is our HR ServiceNow Product Management team working closely with Enterprise Service Management Function on ServiceNow as the enterprise-wide service management platform for PepsiCo.

To support on the HR elements of this program, we are on the look-out for a ServiceNow Product Owner to be part of our team for HR Case & Employee Document Management products.

The person in this role will oversee the product life cycle and assist the product manager with all aspects of the program and projects through completion. This will include planning, coordination and delivery of the Design & Implementation phases, as well as oversee BAU support to products aligned with overall programme timelines and activities.

Location Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Responsibilities Lead the implementation and BAU support of the case management and employee document management products in ServiceNow; Co-develop project plans with product manager and manage project schedules working closely with product management and DSO teams; Collaborate with project team members and business SMEs to identify and resolve issues, as well as enhancement opportunities; Work directly with the business to collect business requirements and convert them into user stories and configuration workbooks for DSO team to take over; Support business change management with training materials and standard operating procedures; Facilitate change requests to ensure that all parties are informed of the impacts on schedule; Focus on improving the customer experience and service delivery; Collaborates with other HR product owners, cross functional teams and external partners across different geographies and time zones. Qualifications National Diploma/Degree in Human Resources; Proven success and demonstrable skills in program oversight and project management capabilities/Experience in leading (large) HR projects, especially ServiceNow HRSD products; Background in HR, ideally in an HR Systems, HR Processes, HR Operations and/or a GBS/Shared Services environment; Embody a process driven understanding of business requirements to ensure HR processes and transactions are supported successfully by the products; Systems integration experience with a major HRMS and other HR Systems; Ability to quickly understand new business process areas, functional requirements and technologies in order to successfully lead projects; Personable, high energy individual that is passionate about HR service delivery and continuous improvement and enjoys working in a fast paced, innovative, dynamic organization; Highly organized, strong follow up skills and results oriented; Interact and communicate effectively throughout the organization; Ability to quickly identify, analyze and evaluate problems and recommend and drive potential solutions; Flexibility to respond to changing priorities.

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