Digital and Data Lead Business Analyst

5 miesięcy temu

Kraków, Polska Brown Brothers Harriman Pełny etat

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Brown Brothers Harriman is seeking a Business Analyst to join the Digital Product team in our Krakow office to lead the usage analytics discipline. As the team’s usage analytics expert, the analyst will inform data-driven decision-making, mature the analytics program, and provide input to optimizing our digital client experience. Utilizing tools including Adobe Analytics and Qlik, the analyst will maintain and configure usage tracking mechanisms, validate results, explore the data to surface insights and develop business analytical dashboards. Under the direction of the Product Head, the analyst will establish a program roadmap, manage priorities, collaborate with stakeholders on defining success metrics and partner with technologists for implementation. The analyst will initiate, organize, and drive small/medium-sized projects or segments of large projects that address the goals of the program and deliver actionable insights.

As a Lead Business Analyst in our Digital product team, this role engages with the entire product lifecycle including: discovery, ideation, prototyping, usability, implementation, adoption and feedback. Additionally, the analyst will have exposure to and collaborate with: relationship management, client service, voice of client, product and technology organization stakeholders.

Our team thrives on collaboration, creativity and innovation. The analyst will complement data science related responsibilities with ideation and exploration driven by engagement with users, stakeholders and colleagues.

Key Responsibilities:

Product Management

Create and manage Adobe Analytics configurations, including dimensions, metrics, and event tracking to capture success metrics

Drive exploratory data analysis that marries qualitative assessment/research with quantitative supporting findings

Create and customize Qlik reports and dashboards to effectively communicate insights to stakeholders

Analyze and interpret Adobe Analytics data to identify trends, patterns, and opportunities for improving the digital client experience

Stay up-to-date with the latest Adobe Analytics features and best practices, and implement them as appropriate

Partner with product management, relationship and client service stakeholders to identify critical metrics and build & support dashboards that deliver actionable insights

Perform ad hoc analysis to validate hypotheses, answer business questions and support data-driven decision-making

Join multiple data sources to provide a holistic view of the customer journey

Explore innovative ways to search for relevant patterns, trends, and relationships amongst large data volumes that unearth unique insights

​ Project Management

Manage projects and/or workstreams, applying project management processes to administer, organize, monitor, and control project activities.

Liaise with project stakeholders, confirming project scope and deliverables

Coordinate and manage project tasks and deliverables

Administer project activities such as coordinating meetings, preparing documents and capturing action items

Track and report project progress and risks to program management administrators

Leadership

Actively participate in meetings, stakeholder workshops, training sessions and product demonstrations

Take a collaborative approach to problem solving, developing a non-hierarchical culture of transparency, empathy, and trust

Model inclusive behaviors that demonstrate commitment to a workplace that values diversity of thought, background, and perspective

Education level/ Relevant Experience(s) required:

Bachelor’s degree, relevant project or product management certifications a plus

5+ years of business and technical experience with measuring digital engagement utilizing analytics tools (Adobe Analytics, Google Analytics)

Proven expertise in configuring and managing Usage Analytics platforms, including tag management, event tracking, custom dimensions, and data

Proven experience with BI tools such as Qlik, Tableau or Power BI

Strong analytical and problem-solving skills

Ability to identify trends, patterns, and opportunities

Ability to translate complex data into digestible insights

Excellent verbal and written communication skills, including notable relationship building skills

Capable of leading meetings of peers, superiors & subordinates and negotiate for desired outcomes

Collaborative and empathetic approach to engaging in a cross functional and globally diverse environment

Understanding of limitations and controls required by data privacy regulations and firm ethics

Other Requirements

Data analytics or data science certifications or course completions

Proficiency with MS Office applications such as Word, Excel and PowerPoint. Experience with Access a plus

Experience with Agile tools including Jira and Confluence

Familiarity with front-end programming languages such as Java

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