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Customer Service Specialist – France

4 miesięcy temu

Kraków, Polska VESUVIUS PRO Pełny etat

Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world.​ ​

Our teams are made up of people with many years of experience, often passed down from generation to generation, and young people who are just starting their careers. From this diversity we draw the strength that sets us apart from others, and that has allowed us to keep operating for years in more than 50 locations across the world.​​


We are looking for a Customer Service Specialist to join our BENELUX team. This is a challenging role where you will be responsible for overseeing the end-to-end customer service process for clients within the French-speaking market. You will be responsible for ensuring that the needs of customers are being met in a timely manner and in compliance with company guidelines and policies, and will be accountable and expected to take ownership for a specific customer portfolio. This is a fantastic opportunity for someone with Order Management experience (1 year at a minimum) to build their career in a demanding and fast-paced environment. Come join us

Responsibilities:

  • Daily cooperation with Sales, the SCC Finance departments, Logistics, Product Managers and Production in order to find the best solutions and to meet customers’ needs
  • Creation of customer orders/contracts/offers & schedules in Vesuvius' ERP systems and coordination of documentation flow
  • Post-sales support via handling of customer communication regarding status of the orders and delivery dates. Additionally, responsibility for some invoicing and payment elements​
  • Coordination of any customized orders and special shipping requests from customers and Sales
  • Daily cooperation with external suppliers to ensure material and product availability for Vesuvius customers
  • First point of reference for customer complaints and enquiries, via knowledge of basic VAT Determination Rules and Incoterms
  • Responsibility for the constant identification of possible improvements in Order Management and Customer Service processes.

Requirements :

  • 3 years of experience in a similar position (Order Management/Financial Customer Service)
  • Bachelor’s degree or equivalent
  • Good understanding of the ‘End to End’ order management process and of commercial elements, including customer due diligence, creation and maintenance of records, pricing administration elements etc.
  • Strong knowledge of English (min. B2)
  • Strong knowledge of French (min. B2)
  • Polish native speaker - preferred
  • Willingness to travel to the offices at least 3 days a week
  • SAP system knowledge
  • Excel knowledge - intermediate
  • Strong communication and interpersonal skills
  • Pro-activity and action-oriented approach, with strong problem-solving and decision-making skills, even under pressure
  • Strong communication and interpersonal skills, with a solid customer service mindset
  • Ability to work well in a team, and a positive attitude
  • Ability to learn quickly
  • Problem Solving & Decision-Making skills

What we offer:

  • Attractive compensation
  • Private medical health care
  • Lunch card
  • Holiday allowance
  • Home office possibilities
  • Internal referral program
  • International work environment
  • Creative atmosphere and great people.

Podawane przez Pana/Panią dane osobowe w formularzu aplikacyjnym oraz we wgrywanym CV są zbierane przez Vesuvius CSD Sp. z o.o.

Aplikując przyjmuje Pan/Pani do wiadomości, że:

a) administratorem Pana/Pani danych osobowych jest Vesuvius CSD Sp. z o.o. z siedzibą w Krakowie, ul. Jasnogórska 11, 31-358 Kraków;

b) w sprawach związanych z ochroną danych osobowych można kontaktować się  Inspektorem Ochrony Danych lub pisemnie na adres siedziby administratora;

c) Pana/Pani dane osobowe przetwarzane będą w celu uczestnictwa w rekrutacji na podstawie wyrażonej przez Pana/Panią zgody na przetwarzanie danych osobowych, tj. na podstawie art. 6 ust 1 pkt a Ogólnego Rozporządzenia z dnia 27 kwietnia 2016 r. o ochronie danych (dalej: RODO);

d) ujawnienie danych osobowych jest dobrowolne, ale konieczne do wzięcia udziału w procesie rekrutacji;

e) odbiorcami Pana/Pani danych osobowych mogą być podmioty wspierające administratora w przeprowadzeniu procesu rekrutacji;

f) Pana/Pani dane osobowe będą przechowywane przez okres trwania rekrutacji oraz przez 3 miesiące od zakończenia procesu rekrutacji;

g) Pan/Pani posiada prawo dostępu do treści swoich danych oraz prawo ich sprostowania, usunięcia, ograniczenia przetwarzania, prawo do przenoszenia danych, prawo wniesienia sprzeciwu, prawo do cofnięcia zgody w dowolnym momencie bez wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem - jeżeli przetwarzanie odbywa się na podstawie zgody;

h) Pan/Pani ma prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych, gdy Pan/Pani uzna, iż przetwarzanie Pana/Pani danych osobowych narusza przepisy RODO.