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Technical Support Specialist

3 miesięcy temu


Ostrów Wielkopolski, Polska Techland S.A. Pełny etat
Job Description

Your daily tasks:

  • Providing technical support (e-mail support) to users of Techland S.A. software.
  • Actively seeking solutions to reported problems in cooperation with other departments of the company.
  • Documenting and reporting issues to relevant teams/departments in the company.
  • You will work from Monday - Friday in standard business hours (no shifts).

Qualifications

  • Very good command of the English language (B2 level or higher).
  • Knowledge of the video game industry – you’re an active player.
  • Min. secondary education (IT or related).
  • Good knowledge of Windows operating systems.
  • Knowledge of how to operate Playstation, Xbox and Nintendo consoles.
  • Knowledge of digital game distribution platforms, with particular emphasis on Steam.
  • Highly developed communication skills.

Nice to have:

  • Experience in customer service.
  • Knowledge of ticket handling systems/platforms.
  • Knowledge of an additional foreign language.
  • Being comfortable with social media platforms (St
    eam reviews, Reddit, etc.).


Additional Information

  • What we can offer:

  • A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
  • An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
  • A constant stream of company newsletters, PR & project updates so you will always be in the know.
  • Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
  • State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).