IT Support Engineer

3 tygodni temu

Warsaw, Polska b2bnetwork Pełny etat

The Corporate IT Service Desk requires a day-to-day IT Support Engineer for ongoing support for Xperi. These required support services include but are not limited to: field incoming help requests, resolve IT support requests, escalate advanced cases, maintain service records, perform system testing and updates, maintain IT documentation.   

  The IT Support Engineer will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Service Desk. This will include (but not limited to) direct user support, remote user support, run book creation and modification, coordinate with other IT teams in the organization, day to day operations, lifecycle management planning and implementation.    

  In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Windows OS, MAC OSX, Ubuntu OS, MS O365 (Outlook, OneDrive, MS Office), Slack, Zoom, Active Directory, and others as required.      

Accountabilities & responsibilities:   

  • Be self-motivated and able to work successfully with a team to achieve ambitious goals,
  • Implementation IT technologies in support of defined requirements generated by business and growth demands,
  • Prioritize multiple requests from different global teams using Xperi’s ticketing system,
  • Work with Tier III/IV teams by creating/updating support run books to enable first call resolution,
  • Work with the business to understand requirements.

Required qualifications:   

  • BS. in Computer Science or equivalent experience
  • Minimum of two years directly related work experience
  • 2 or more years of technical experience in:
  • Windows OS laptop and desktop support,
  • Mac OS laptop and desktop support,
  • Ubuntu OS laptop and desktop support,
  • Office 365,
  • Endpoint management,
  • Workstation deployment,
  • Active Directory.

Desired qualifications   

  • Scripting for automation of tasks,
  • Application support experience with Zoom, Slack,
  • Knowledge of current workstation hardware and standards.

Other desired qualifications:   

  • Certifications in Windows and Mac support,
  • Fundamental networking knowledge and experience (core fundamental and working knowledge of TCP/IP, DNS),
  • Must have excellent written and verbal communication skills and be able to:
  • Read, analyze, and interpret common technical journals,
  • Document procedures that conform to a prescribed style and format,
  • Present information to users clearly.
  • Strong analytical skills required.

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