Client Onboarding Implementation Manager for Citi Commercial Bank
1 miesiąc temu
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboarding Team.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview:
The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for account opening, account maintenance, product implementation, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. We are a team that is obsessed about providing a positive onboarding experience for our clients.
As Onboarding Manager you will be responsible for engaging with both clients and internal stakeholders as part of the Onboarding team on Account Opening and Product Implementation processes. You will be responsible for delivering on your own portfolio of client onboarding projects, working directly with specific Commercial Banking clients and their treasury organizations.
What you’ll do:
Lead and execute client onboarding cash implementation deals/projects
Ensure customer queries are answered in the most efficient way possible, acting as the clients “Single Point of Contact” and engage with Global partners where necessary to meet our client’s requirements
Attend regular conference calls with customers to provide updates on the deal status
Accurately report deals/project status, escalating effectively for “on hold” and slow-moving deals
Continuously reduce onboarding and implementation cycle time, minimize deal slippage and associated revenue conversion lead time
Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery
Effective maintenance and communication of management information systems and project metrics. Provide ongoing senior management updates on key projects as required.
What we’ll need from you:
3-5+ years of relevant Corporate Customer Service, KYC, Financial Client Onboarding and/or Project Management experience is a must
Knowledge of Cash Management Product, Treasure Management and/or Financial Institutions is highly desirable
English (mandatory) and preferably knowledge of one of the following: Polish, Czech, Slovak, Hungarian, Romanian
Experience in a process driven, documentation or legal environment preferable
Proven ability to establish and maintain business partnerships and client relationships
Strong investigative and analytical skills
Ability to work independently within a team environment and strong solutioning mindset
What we can offer you:
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus
A chance to make a difference with various affinity networks and charity initiatives
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-MR1
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Client Onboarding------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Warsaw, Polska Citi Pełny etatAre you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboarding Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and...
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Warsaw, Polska Citi Pełny etatAre you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboarding Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and...
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