Client Service Account Manager

1 miesiąc temu


Warsaw, Polska Citi Pełny etat

Key Responsibilities:

Lead resolution of escalated operational and service issues in path to green. Help clients navigate Citi’s operational SMEs. Arrange subject matter discussions/reviews as required. Own client service review meetings ensuring quality MI are presented. Share service review results internally and ensure any resulting action items are managed to conclusion. Own operational due diligence visits, audit schedules, operational workshops and their agendas. Support Sales/Supporting Client Executives in preparation for new contract review with Client.· Maintain client signature lists and client statutory documents. Ensure accurate and timely KPIs/SLA metrics are delivered. Adhere to the Account Management escalation policy for any significant issues where others outside of Account Management need to be made aware of the issue, steps to resolution and notification of closure. Oversight of significant client change initiatives and co-ordination of client change delivery for non-contractual change clients, ensure clients receive notices and updates on all planned changes, including Citi driven, client driven and regulatory driven change. Ensure clients are fully operational and satisfied post go-live. Partner up with BAU Operations to champion operational solutions and challenge manual/bespoke/inefficient processes to ultimately reduce risk, increase efficiency and/or enhance service delivery.

Experience and Skills:

5+ years of experience in a global financial institution with broad end to end understanding of the Securities Services products to including Fund Accounting, Transfer Agency, Middle Office, Global Custody and Direct Custody. Previous experience in client facing role essential. Must demonstrate strong communication skills in English and Polish. Enthusiastic with strong presentation and interpersonal skills. Thorough knowledge and familiarity with Microsoft Word, Excel, PowerPoint and Outlook required. Strong analytical and problem solving skills. Continuous improvement mindset and experience. Strong team player with excellent attention to detail.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer; A non-contributory pension scheme with strong employer contributions Life assurance cover Citi fully covers medical insurance for all employees with generous day to day benefits as well as hospital cover Citi also supports a further education policy Wellness program - on site Occupational Health Centre plus a series of informative talks on topical health related subjects Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry, co-financing courses and studies, soft skills and hard skills…you name it and we probably already have it ready and waiting for you We give you 2 extra days per year that you can spend on any training of your choice At Citi we strongly believe in Diversity and Inclusion – if you do too, you can make the world better by joining one of our Employees Networks

#LI-DP2

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Institutional Client Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------



  • Warsaw, Polska 11101 Citibank Europe plc Poland Pełny etat

    Key Responsibilities: Lead resolution of escalated operational and service issues in path to green. Help clients navigate Citi’s operational SMEs. Arrange subject matter discussions/reviews as required. Own client service review meetings ensuring quality MI are presented. Share service review results internally and ensure any resulting action items...

  • Client Accounting Manager

    2 tygodni temu


    Warsaw, Polska Jones Lang LaSalle Pełny etat

    Client Accounting Manager Miejsce pracy: Warszawa Twój zakres obowiązków Strategic Direction & Team Management: Supervision and development of local finance team (either direct or matrix). Provide clear direction and strategic financial advice to the JLL team working on the account. Ensure the team is structured to maintain & exceed the client's financial...

  • Account Manager

    2 miesięcy temu


    Warsaw, Polska MICHELIN Pełny etat

    Account Manager - - - - - - - - - - - - Manage accounts of all sizes by representing your team externally with clients and internally by working with various stakeholders Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape Capture, manage & answer customer...

  • Client Accounting Manager

    4 tygodni temu


    Warsaw, Polska JLL Pełny etat

    Position goals: Manage a regional finance team and structure to deliver a high performing finance function across client /countries. Responsible for team management and development. Responsible for effective financial control processes. Ensure high quality financial reporting to the JLL Account Team and the client. Support the commercial management...

  • Client Accounting Manager

    2 miesięcy temu


    Warsaw, Polska JLL Pełny etat

    Position goals: Manage a regional finance team and structure to deliver a high performing finance function across client /countries. Responsible for team management and development. Responsible for effective financial control processes. Ensure high quality financial reporting to the JLL Account Team and the client. Support the commercial management...


  • Warsaw, Polska Ipsos Pełny etat

    Client Service Manager Brand Health Tracking  Branch: market and public opinion surveys Place of work:  Warsaw, Poland   Ipsos is a global leader in survey-based market research activities, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique...

  • Account Manager

    4 tygodni temu


    Warsaw, Polska Paymentology Pełny etat

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer,...

  • Account Manager

    1 miesiąc temu


    Warsaw, Polska Paymentology Pełny etat

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer,...

  • Key Account Manager

    1 miesiąc temu


    Warsaw, Polska stalwartmanacus Pełny etat

    For our Client, an international animal nutrition company, we are looking for a candidate for a position:Key Account ManagerRange of responsibilities:Develop and maintain long-term trusting relationships with strategic customers to accomplish organic growth and long-term company objectivesUnderstand and work within sales process, deeply understanding...

  • Key Account Manager

    4 tygodni temu


    Warsaw, Polska stalwartmanacus Pełny etat

    For our Client, an international animal nutrition company, we are looking for a candidate for a position:Key Account ManagerRange of responsibilities:Develop and maintain long-term trusting relationships with strategic customers to accomplish organic growth and long-term company objectivesUnderstand and work within sales process, deeply understanding...


  • Warsaw, Polska RTB House Pełny etat

    technologies-expected : HTML JavaScript Python about-project : As a Technical Account Manager, you will draw on your consultative problem-solving skills and technical knowledge to assist our clients and lead successful integrations of their e-commerce websites and mobile applications with RTB House. Additionally, you will support daily campaign optimization...

  • Sales Account Manager

    1 miesiąc temu


    Warsaw, Polska Voyagu Pełny etat

    Voyagu is a San Francisco-based travel management company that connects premium travelers with travel experts for better and easier planning, booking, and managing of their trips. Being part of a growing billion-dollar travel industry, we already have millions in our revenue and a team of hundred people with offices in San Francisco, Amsterdam, Warsaw,...


  • Warsaw, Polska RTB House Pełny etat

    As a Technical Account Manager, you will draw on your consultative problem-solving skills and technical knowledge to assist our clients and lead successful integrations of their e-commerce websites and mobile applications with RTB House. Additionally, you will support daily campaign optimization to ensure all client performance marketing goals are achieved....

  • Key Account Manager

    4 tygodni temu


    Warsaw, Polska Imperia HR Pełny etat

    Key Account Manager (auto paints and auto cosmetics) A leading European company in the automotive paint, car care, and chemical production industry is inviting qualified individuals to join their team as a Key Account Manager to collaborate with international clients. If you have experience in a similar niche, know how to approach any client, and are...

  • Service Manager

    3 dni temu


    Warsaw, Polska ITFS sp. z o.o. Pełny etat

    Service Manager Miejsce pracy: Warszawa Technologies we use Expected ITIL About the project Workplace: 100% remote Notice period: ASAP (maximum 1 month notice period) Form of cooperation: B2B with ITFS, long-term cooperation Client: international consulting company Your responsibilities Manage support services and daily engagements including...


  • Warsaw, Polska RTB House Pełny etat

    As a Technical Account Manager, you will draw on your consultative problem-solving skills and technical knowledge to assist our clients and lead successful integrations of their e-commerce websites and mobile applications with RTB House. Additionally, you will support daily campaign optimization to ensure all client performance marketing goals are achieved....


  • Warsaw, Polska JLL Pełny etat

    What this job involves Responsible for management and performance of all strategic sourcing and procurement related activities for specific client requirements across all Integrated Facilities Management (IFM) service lines as required Represent JLL S&P in client / account meetings and forums, and ensure adherence to all relevant inputs, materials...

  • Service Manager

    19 godzin temu


    Warsaw, Polska ITFS sp. z o.o. Pełny etat

    technologies-expected : ITIL about-project : Workplace: 100% remote Notice period: ASAP (maximum 1 month notice period) Form of cooperation: B2B with ITFS, long-term cooperation Client: international consulting company responsibilities : Manage support services and daily engagements including utilization, SLAs, demand, forecasting and other business...

  • Project Manager

    4 tygodni temu


    Warsaw, Polska Market Data Pełny etat

    Work for Belarusians in Poland Service IT company Market Data is inviting a Project Manager (Account Manager) to join our team. Your responsibilities will include the following tasks: Project Management (project = client): Organizing the project workflow using available resources within the allocated budget, specified deadlines, and agreed-upon...

  • Project Manager

    4 tygodni temu


    Warsaw, Polska Market Data Pełny etat

    Work for Belarusians in Poland Service IT company Market Data is inviting a Project Manager (Account Manager) to join our team. Your responsibilities will include the following tasks: Project Management (project = client): Organizing the project workflow using available resources within the allocated budget, specified deadlines, and agreed-upon...