Service Manager

3 dni temu

Warsaw, Polska ITFS sp. z o.o. Pełny etat

Service Manager Miejsce pracy: Warszawa Technologies we use Expected ITIL
About the project Workplace: 100% remote
Notice period: ASAP (maximum 1 month notice period)
Form of cooperation: B2B with ITFS, long-term cooperation
Client: international consulting company
Your responsibilities Manage support services and daily engagements including utilization, SLAs, demand, forecasting and other business metrics,
Coordinate SLA creations (through interaction with the Client team),
Oversee and guide all activities of the service team (2 and 3 line of support),
Ensure team follows best practices and maintain service level agreements,
Leading teams through incident, problem and change management, as well as root cause analysis,
Continual improvement of problem & incident management processes,
Monitor and manage Client complaints till resolution,
Support of the sales process,
Manage customer relationships and right communication channels.
Our requirements Minimum 3 years of experience as a Delivery Manager or Service Manager,
Proven track record in IT Support projects in an international environment,
Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout,
Good grasp of both the development (e.g. requirements definition, testing) and IT support (e.g. monitoring, continuous delivery) processes,
Confident with working in a fast-paced environment,
Knowledge of ITIL framework,
Strong interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences that are in geographically dispersed environments,
Ability to speak and write English fluently (minimum C1),
Ability to develop and nurture strong relationships at all levels,
Excellent time management and personal organizational skills.
This is how we organize our work This is how we work at the client's site
agile
waterfall
What we offer Transparent cooperation terms
Long-term cooperation
Subsidies for Enel-Med medical package and Multisport card, as well as basic accounting package - free for up to three invoices per month)
Benefits sharing the costs of sports activities
private medical care
Recruitment stages Phone call with ITFS (15 min)
Interviews with the Client
Decision-making
ITFS sp. z o.o. ITFS is a consulting company from the Tri-City, which also has a branch in Warsaw. We primarily deal with the recruitment of IT specialists and the creation of project Software Houses for our clients from Poland and West Europe.
Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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