IT Service Manager
6 dni temu
Job ID: 24774
Would you like to help Nordea in maintaining high performance level for its platforms? We are now looking for a Service Delivery Manager in IT to account for service delivery performance execution and drive collaboration with the supplier.
At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.
About this opportunity
Welcome to the CTO Service Delivery Management team. We add value by developing and enhancing processes for adequate service management in accordance with Nordea’s standards and optimizing costs concerning IT Services provided by the Supplier. As Service Delivery manager, you’ll play a critical role in monitoring supplier’s performance levels for the platforms and technologies in scope.
What you’ll be doing:
You’ll join a diverse dynamic team incorporating the supplier into Nordea IT Strategy. The role is based in Warsaw with the possibility of working remotely.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you possess the following skills:
Your experience and background:
Technical Knowledge: While not always required to be hands-on with technical aspects, having at least generic understanding of IT systems and infrastructure is a must to effectively communicate with technical teams while familiarity with emerging technologies can be valuable in understanding the service delivery landscape will be considered an asset. We are searching for people with hands-on service management experience in the following areas: Database (Oracle, PostgreSQL, DB2), Network or Digital Workplace Experience in supplier management and third-party-provided services Min. 10 years of experience working in a diverse, large-scale environment Min. 10 years of experience and working knowledge on Service Management: ITIL and best practices in the market
If this sounds like you, get in touch
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