IT Service Manager

3 dni temu

Warsaw, Polska YOUR ITEAMS sp. z o.o. Pełny etat

technologies-expected :
ITIL

about-project :
We are looking for experienced Service Manager who will join our client and his UK customer.
Model: remote work (or hybrid from Warsaw)
International projects
Long-term cooperation

responsibilities :
Manage support services and daily engagements including utilization, SLAs, demand, forecasting and other business metrics,
Coordinate SLA creations (through interaction with the Client team),
Oversee and guide all activities of the service team (2 and 3 line of support),
Ensure team follows best practices and maintain service level agreements,
Leading teams through incident, problem and change management, as well as root cause analysis,
Continual improvement of problem & incident management processes,
Monitor and manage Client complaints till resolution,
Support of the sales process,
Manage customer relationships and right communication channels.

requirements-expected :
Minimum 3 years of experience as a Delivery Manager or Service Manager,
Proven track record in IT Support projects in an international environment,
Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout,
Good grasp of both the development (e.g. requirements definition, testing) and IT support (e.g. monitoring, continuous delivery) processes,
Confident with working in a fast-paced environment,
nowledge of ITIL framework,
Strong interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences that are in geographically dispersed environments,
Ability to speak and write English fluently (minimum C1),
Ability to develop and nurture strong relationships at all levels,
Excellent time management and personal organizational skills.

offered :
Stable employment. International projects for Global company,
Indefinite period contract
100% remote work. You can choose to work from any place in the world,
Flexibility regarding working hours. Autonomy to choose the way you work. We trust you,
Annual Training&Development Budget, upskilling support, capability development programs,
Cooperation with top-tier engineers and experts,
Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere,
Agile approach and no bureaucracy,
Outstanding integration trips to various places in Europe for all employees,
Activities to support your well-being and health. Luxmed Gold Extended medical care and Multisport Plus benefit.

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
remote work opportunities
flexible working time
fruits
integration events

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