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Service Delivery Manager
4 tygodni temu
- Pełny etat
- Warszawa, Polska
- Hybrid
- Z doświadczeniem zawodowym
- 15.05.2024
Cześć,
Obecnie do naszego zespołu szukamy:
Service Delivery Managera / Service Delivery Managerki
Zobacz jakie zadania byłyby przed Tobą oraz jakich umiejętności i doświadczenia oczekujemy.
Aplikuj - a w razie pytań zapraszamy do kontaktu - rekrutacja@betacom.com.pl
Z nami będziesz:
- Planował/a i realizował/a kontrakty z obszaru outsourcingu IT
- Budował/a i utrzymywał/a relacje z klientami zarówno wewnętrznymi jak i zewnętrznymi
- Rozwijał/a biznes w ramach danego kontraktu
- Identyfikował/a potrzeby klientów oraz opracowywał/a rozwiązania, które je adresują
- Dbał/a o to, aby wszystkie świadczone usługi były realizowane zgodnie ze wskaźnikami SLA
- Działał/a jako punkt eskalacji poważnych incydentów i problemów, które naruszyły umowy SLA
- Opracował/a strategię utrzymania i rozwoju świadczonych usług w danym kontrakcie
- Zapewniał/a skuteczną komunikację (proaktywną oraz reaktywną) z członkami zespołu i klientem oraz koordynował/a rozwiązywanie problemów eskalowanych przez użytkowników, partnerów i dostawców
- Cyklicznie weryfikował/a procedury i procesy pod względem poziomu jakości i wydajności świadczonych usług
- Monitorował/a i zbierał/a opinie klientów w ramach badania satysfakcji klientów
- Współpracował/a z działem marketingu i sprzedaży przy przygotowywaniu prezentacji, materiałów tematycznych, case study itp.
To CIEBIE SZUKAMY, jeśli posiadasz:
- Min. 5 lat doświadczenia w zarządzaniu kontraktami outsourcingowymi
- Praktyczną znajomość procesów ITIL
- Doświadczenie w pracy z klientami
- Umiejętność samodzielnego podejmowania decyzji
- Umiejętności dobrej komunikacji
- Umiejętność budowania relacji międzyludzkich
- Orientację na cel / rezultat
Idealnie gdy:
- Znasz język angielski na poziomie C1/C2
- Posiadasz certyfikat zarządzania projektami
Mamy dla Ciebie:
- umowę o pracę lub kontrakt B2B (wybierz, co wolisz)
- ciągły rozwój w przyjaznym środowisku
- dofinansowanie zajęć sportowych
- prywatną opiekę medyczną
- dofinansowania na szkolenia i kursy
- możliwość pracy zdalnej
- program rekomendacji pracowników
- elastyczny czas pracy
- spotkania integracyjne
- paczki świąteczne
- dobroczynne inicjatywy
Zespół HR
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