IT Senior Service Delivery Manager with German

2 tygodni temu

Warsaw, Polska Fujitsu Technology Solutions Sp. z o.o. Pełny etat

about-project :
The planning, implementation, control, review and audit of service provision, to meet customer business requirements.

This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets.

The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements.

The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.


responsibilities :
Leads service delivery to customer in order to deliver contracted service commitments & continual service improvements.
Develops effective relationships with customer senior management team.
Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast.

Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).

In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.
Proactively leads internal and external suppliers in a service partnership as 'one service team'.
Leads the continual improvement of Service Delivery standards & practices.
Manages the service delivery team of SDMs and Specialists delivering to the customer(s), driving development and effectiveness.
Identifies opportunities for new business and account growth.

Works independently, or with Account Management Team, to develop new business within the account, where appropriate, leading on new business such as renewals.


requirements-expected :
Proficient in German and English language.
Service performance meets service level agreement (SLAs).
Delivery of Account P&L.
Service availability, continuity, security & capacity.
Delivering to cost budget.
Improving efficiency target.
Additional profitable service revenue.
Customer satisfaction & action plan.
Performance Management.
Account/ Sales growth targets.

offered :
MyBenefit platform
Private medical healthcare
Sport cards
Lunch benefits and discounts
Group insurance
Glasses refund
Awards
Holiday allowance "Wczasy pod gruszą"
Virtual Trainers Team
SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
Introduce a friend

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
corporate car available for private use
retirement pension plan
fuel allowance
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
holiday funds
employee referral program
charity initiatives
one shorter working day
extra leave

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