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Client Service
2 miesięcy temu
Responsibilities
Support the servicing of JIC clients (Broadcasters and Advertising Agencies) by providing excellent day-to-day client support whilst building strong and value-added relationships Manage software access - setting up and disabling accounts Provide software support and training on 3 in-house systems - Arianna, RatingPoint and Genesis Assist in User Acceptance Testing for software upgrades Work closely with Operations and Data Science on key client projects/queries Write and update documentation for clients including software manuals; service/methodology descriptions etc. Manage daily incoming client calls/emails Generate and deliver specific industry/client reports Remain up-to-date on key market trends/viewing behaviour through data analysis
Qualifications
Excellent verbal and written English skills are required Experience using TV ratings data within the media industry would be a distinct advantage Previous experience using at least one of our software programmes, RatingPoint, Arianna and/or Genesis or other TV analysis software programmes, MediaOcean or TechEdge Proven experience in a client-facing role with strong interpersonal skills Competent and motivated multi-tasker with flexible approach and ability to prioritise Strong verbal & written communication skills with ability to communicate complex issues in a simple way Ability to interpret data or experience in running reports/using data-based applications Attention-to-detail and numeracy skills Proficient in Microsoft Office and/or Google Suite An enthusiastic team player, highly motivated and capable of working proactively Results-oriented and able to work to tight deadlines Ability to learn quickly and succeed in a fast paced environment
What we offer
A hybrid or remote work model for work-life balance Well-located office at Burakowska 14 - next to Arkadia Westfield Centre (newly designed office, bicycle parking facilities, 7th floor terrace with view over Warsaw) Additional days off for well-being: Mental Health Day, Birthday day plus December day if all annual leave has been used up Nielsen Impact Days - up to 3 days a year for voluntary work Private health care and discounted gym (Multisport), well-being programmes Development opportunities: access to courses and webinars ABOUT NIELSEN By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work #LI-WM1