Senior Client Services Manager
2 dni temu
We are seeking a highly skilled Senior Client Services Manager to join our team at myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.
Key Responsibilities- Build and maintain strong relationships with key client stakeholders
- Ensure successful service delivery, meeting Service Levels and achieving high customer satisfaction
- Monitor overall performance of services and communicate effectively with clients and internal teams
- Collaborate with senior management on client account management and growth
- Act as a point of focus for service delivery and escalation for operational issues and service-related enquiries
- Bachelor's degree in business or related field or equivalent combination of education, training, or work experience
- 5+ years of relevant experience in supporting/managing Business Applications in a production environment
- Good command of English, with optional proficiency in English and French or German
- Proven experience in service management and delivery, with knowledge of ITIL
- Excellent communication and interpersonal skills, with ability to develop and maintain relationships across various levels
- Working in an innovative and flexible environment within an established global company
- Becoming part of a team of talented experts in banking and payment solutions
- Comprehensive onboarding process, flexible working hours, and a good work-life balance
- Competitive salary, including private health insurance for employees and their family, group life insurance, and pension plan
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Client Services Manager Senior
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