Senior Client Services Manager

2 dni temu


Warsaw, Polska myGwork Pełny etat
About the Role

We are seeking a highly skilled Senior Client Services Manager to join our team at myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.

Key Responsibilities
  • Build and maintain strong relationships with key client stakeholders
  • Ensure successful service delivery, meeting Service Levels and achieving high customer satisfaction
  • Monitor overall performance of services and communicate effectively with clients and internal teams
  • Collaborate with senior management on client account management and growth
  • Act as a point of focus for service delivery and escalation for operational issues and service-related enquiries
Requirements
  • Bachelor's degree in business or related field or equivalent combination of education, training, or work experience
  • 5+ years of relevant experience in supporting/managing Business Applications in a production environment
  • Good command of English, with optional proficiency in English and French or German
  • Proven experience in service management and delivery, with knowledge of ITIL
  • Excellent communication and interpersonal skills, with ability to develop and maintain relationships across various levels
What We Offer
  • Working in an innovative and flexible environment within an established global company
  • Becoming part of a team of talented experts in banking and payment solutions
  • Comprehensive onboarding process, flexible working hours, and a good work-life balance
  • Competitive salary, including private health insurance for employees and their family, group life insurance, and pension plan


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