IT System Support Analyst

3 tygodni temu

Warsaw, Polska Michael Page Pełny etat

Reporting to the Sr Manager of Operation, the IT System Support Analyst will be responsible for optimizing employee productivity by effectively supporting desktop applications and services under the Infrastructure & Operations team. The position will also be the primary contact for day-to-day IT support for on-site and remote users based in France and Italy.

The successful candidate will be part of the Operations Team, responsible for supporting employees, contractors, and vendors in a Windows Enterprise environment. This candidate must be a team player but as well as being comfortable working on its-own.

  • Build, configure, maintain (patch), repair, and manage new and existing employees' systems.
  • Must be well versed in Windows 11 and Office Suite.
  • Troubleshoot issues related to InTune and MDM.
  • Sound Knowledge of change management, user support, and service desk methodologies.
  • Manage and provide system administration support of a growing list of enterprise infrastructure applications.
  • Support and management of:



- Laptops, and mobile devices
- Windows 11
- Remote user support via phone and remote management tools

100% remote|Required languages: English, French and Italian
  • 4+ years of experience as a Support Specialist/ System administrator
  • Fluent in French, Italian and English
  • Ability to translate IT into user friendly language.
  • Sound administration and interpersonal skills. Must be able to interact in a team environment.
  • Ensure the Service Level Agreement performance standards are met.
  • Coordinate with various IT groups in resolving incidents and fulfilling requests based on established guidelines.
  • Has a high degree of diplomacy with the ability to see and rationalize multiple points of view.
  • Proactive behavior when faced with pending or potential service issues.
  • You are autonomous, willing to learn and develop your skills and are looking forward to prove your team-spirit to your future colleagues
  • Positive attitude and "never give up" work ethic
  • Strong organizational skills and attention to details
  • B2B Contract
  • 100% remote work
  • International work environment

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