Customer Support Specialist with Arabic and English

7 dni temu


Warszawa, Mazovia, Polska XTB International Limited Pełny etat
Customer Support Specialist with Arabic and English

Join to apply for the Customer Support Specialist with Arabic and English role at XTB online investing.

O nas

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Arabic and English Speaking Customer Support Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

Responsibilities
  • Providing excellent customer service
  • Building up positive relationships with customers
  • Resolving issues in a timely manner and ensuring high levels of customer satisfaction
  • Providing explanations in relation to customer complaints (both written and by phone)
  • Working with the CRM system (verification and completing clients data)
  • Cooperating with external XTB branches and internal departments
  • Translating information from English to Arabic and from Arabic to English
Qualifications
  • Higher education (might be IV or V year student)
  • Background or experience in economics or financial services would be a plus
  • Previous experience in a customer service role desirable
  • Arabic language - very good spoken and written required
  • English language - proficiency level required
  • Responsibility and ability to multitask, prioritize and close tasks quickly
  • Strong communication, interpersonal and negotiation skills
  • Good knowledge of MS Office
  • Knowledge of financial markets and XTB's core business would be an advantage
Employment Details
  • Full-time employment agreement
  • Great learning opportunity in cooperation with multinational units of the company
  • All the required tools and training required to be successful
  • Work in an internationally known company with a well-recognized brand
  • Young, professional, dynamic team and multinational environment
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