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Customer Support Specialist

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Job Description

The Customer Support Specialist will be the primary point of contact for customers on IT and Business Application related questions for our solutions.

You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

  • Key Responsibilities:
  • Progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
  • Investigate, process and document application defects passed to the Application Support team.
  • Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
  • Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.

Required Skills and Qualifications:

  • Strong communication skills and fluent in English with Dutch communication skills being considered a plus.
  • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
  • Exceptional customer-facing skills, understanding and able to implement the concept of exceptional customer service.