Customer Support Specialist
1 tydzień temu
Join Helprise – one of the fastest growing outsourcing and consultancy firms providing the best talent, know-how and solutions for the execution of business processes. Be part of building an ecosystem that gives unique value to our customers, partners, candidates and employees. We are your career advocates – offering extraordinary opportunities to grow with us, by supporting top global brands in their development of business and technology services internationally.
The Customer Operations team ensures the timely and accurate resolution of complex customer inquiries through email and phone support. As a Customer Support Specialist, you'll handle omnichannel interactions with professionalism and help improve both internal processes and customer experience.
YOU WILL
- Respond to customer inquiries via email (and occasionally phone).
- Deliver professional and empathetic communication to build positive relationships with customers.
- Investigate loan-related escalations in collaboration with consumers and merchants.
- Participate in training and development programs to expand responsibilities.
- Contribute to team improvement efforts such as coaching and product development insights.
- Manage your own work schedule and communication channels efficiently.
- Willingness to work evenings, weekends, and public holidays.
- Strong verbal and written communication skills.
- Ability to work independently in a remote and fast-paced environment.
- Analytical thinking and attention to detail.
- Experience in omnichannel customer service is a plus.
- Familiarity with Mac (iOS) and Google Workspace is advantageous.
- Candidates should be fluent in any or all of the following languages in addition to English: - Dutch - French - German.
- Flexible Work Arrangements: Offer adaptable schedules to maintain work-life balance.
- We work Remotely: Allow you to perform from any location.
- Contract Flexibility: Meet individual preferences with multiple contract models, including employment contract and B2B agreements.
- Attractive Rewards System: Recognize commitment and effort with generous rewards structure.
- Sport Card Benefit: Encourage fitness and wellness with access to multiple sports facilities.
- Private medical care: Prioritize employee health with private world-class medical care.
- Life Insurance: Ensure financial security and preparedness for the future with a robust life insurance plan.
- Employee Referral Program: Recognize talent acquisition contributions with a rewarding referral program.
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