Digital Workplace Platforms Professional Services Manager

4 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Stefanini, Inc Pełny etat

Digital Workplace Platforms Professional Services Manager

Job ID: 43686

Job Category: EMEA MES - Digital Workplace Solutions

Location:

Position Type: Employee

Job Description:

Part of Stefanini's Modern Enterprise Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are looking for a highly skilled and experienced Digital Workplace Platforms Professional Services Manager to join our team.

In this role, you will be responsible for leading a diverse team of System Engineers, Consultants, Architects, and Automation Specialists in the implementation, customization, and support of Collaboration and Communication technologies such as Microsoft 365, Exchange, SharePoint, Telephony & Video-Conferencing Systems.

The type of projects that this team delivers covers multiple topics such as managed service transitions, technical transformations, implementation, and migrations. Therefore, we are looking for a profile with a solid technical background combined with strong leadership skills.

Responsibilities:
  • Lead and manage a global professional services team located across North America, Europe, and Asia, with a focus on people management activities, workforce planning, and team utilization tracking.
  • Conduct Annual Performance Reviews and Career Development activities.
  • Understand, prioritize, plan, and track team utilization across various ongoing projects, ensuring resources with the right skills are assigned to the right projects.
  • Ensure the team accurately tracks time needed for customer billing purposes.
  • Collaborate with Tower Leads and Solution Architects on new projects and cross-selling opportunities, ensuring successful project delivery.
  • Participate in customer-facing calls with Product Owners, SMEs, Project Managers, and technical experts.
  • Develop and maintain strong relationships with clients to drive customer satisfaction and identify opportunities for additional services.
  • Collaborate with other teams and roles to ensure successful project delivery within allocated time and budget.
  • Address team escalations related to projects and services delivered.
  • Expand the team based on project demand, conduct interviews, and hiring processes in collaboration with the recruitment team.
  • Establish mentoring initiatives and identify training needs to enhance team capabilities and capacity.
  • Coordinate and drive the development of various artifacts like architecture and design documents, technical e-books, project deliverables, workshops, etc.
  • Have a broad understanding of Stefanini's Modern Enterprise Services portfolio and technology landscape.
Job Requirements:
  • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
  • Extensive experience in delivering technical projects related to Communication and Collaboration platforms (M365, Exchange, SharePoint).
  • Several years of demonstrated experience in IT Outsourcing.
  • Good understanding of potential team interactions in such projects, i.e., working with Project Managers, Service Managers, etc.
  • Customer-centric mindset and excellent communication and interpersonal skills with the ability to work effectively with clients and internal teams.
  • Proven track record in working with and coordinating project teams in delivering technical projects remotely.
  • Passion for technology and willingness to learn new skills, staying updated on collaboration and communication technologies.
  • Industry-recognized technical certifications are a plus (Microsoft, CompTIA, ITIL, etc.).
  • Experience working across multiple industries.
  • Full English proficiency both written and verbal.
What's Next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion:

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

About Us:

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a 'get it done' attitude, come over for coffee and a talk on your future career with us Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook, and Instagram where we regularly post insights from our colleagues.

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