Sales Force Excellence Trainer

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About Us:
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Convatec Group.

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What's Right.

About the role:
Supporting a best-in-class portfolio of products, you will be responsible for the design and development of sales enablement outcome-based training for all business units in Poland. You will utilize best in class learning practices and modalities, including digital e-learning technology. You will design and develop training for the sales organization which includes onboarding latest sales professionals, the Convatec Selling model, advanced account selling skills, support new product launches and hands-on learning reinforcement activities related to our sales process. You will transform and enable our sales teams by building capabilities and skills through business insight, commercial acumen, tools, and training. You will engage senior managers and directors as you deliver sales leadership training. You will organize, design, conduct and track salesforce training for consistency and adherence to pre-established guidelines, including authoring software, video coaching, knowledge checks, needs assessments and pre/post-training feedback. You will support sales capability training (CRM, business analytics, Showpad and sales insights) to proactively anticipate the sales organization needs. You will partner with sales leadership, field sales trainers, regulatory, marketing, country clinicians, corporate training, clinical and other key stakeholders to design and deploy targeted programs that reduce knowledge gaps and enhance field effectiveness through improvement of competencies while adhering to Regulatory and Compliance Guidelines. You will localize global training for the Poland market and collaborate with cross-functional goals rather than execute predefined trainings which requires strategic complexity. You will not conduct product or clinical training, instead you will orchestrate new hire learning, tenured sales professionals and leadership training while partnering with local marketers and clinicians. This role will partner with country sales leadership and SFE Manager to provide reports on sales enablement trends, themes, and needs and follow-up to ensure training is enhanced when needed.

This role will:

• Support learning design and development for each Business Unit in Poland as needed.
• Streamline learning processes to support business units and the country's needs.
• Identify sales enablement performance gaps and priorities by business unit and track the progress of enhancements.
• Mentor sales professionals and share best practices.
• Guide and coach stakeholders such as sales managers to implement training effectively.
• Compile monthly training reports.
• Design sales training dashboards for local SFE Training Manager Training programs and manage language translations.
• Assign, track sales training, and lead new sale hire training.
• Verify training record accuracy and suggest process improvements.
• Support national sales meetings, new sales professional training, and other essential learning events to orchestrate sales enablement skill development with marketers and clinicians.

Your Key Duties and Responsibilities:

• Needs Assessment – Continual review of learning needs, providing recommendations for new innovative approaches to design, update, and improve content that enhances learning, knowledge transfer, and field application.
• Design – Utilizes resources and budgets to address field needs by leveraging existing training programs or devising new learning programs. Ability to create new learning solutions using best in class learning modalities from scratch or through vendor resources. Designs and delivers impactful learning programs that enhance individuals' knowledge and performance.
• Outcome based knowledge transfer – Ensures learning is actionable on the job immediately and sales skills are demonstrated, practiced, and reinforced during training.
• Evaluation – Assess current training against the sales organization emerging needs, enhance as learning as needed to ensure sales force readiness and capability.
• Cross functional Collaboration - closely with stakeholders to create the right solution and implement it, complete with project plans, tasks, timelines, and deliverables.

Principal Contacts:

• Internal – Europe Leadership Teams, Sales & Marketing, Poland Field Sales, Regulatory, other key stakeholders
• External - Vendors, Customers

Travel Requirements: Yes – 30% A valid driver's license is required.

Language Skills Required:

• English: Fluent in Speaking, Writing/Reading
• Polish: Fluent in Speaking, Writing/Reading

About You:
Are you ready to roll up your sleeves, dig in and support our sales team's training needs? You are a superior communicator who understands managing relationships with multi-level stakeholders. A natural project manager who manages multiple training projects and knows how to deliver despite aggressive timelines. Alongside your strong analytical skills, attention to detail, and ability to communicate data insights and assess sales training that prepares sales professionals to support their customer's needs.

Education/Qualifications:

• Bachelor's degree required; advanced degree preferred; certification or experience in Instructional Design a plus; expertise in a business unit a plus. Passion for sales training is essential. Sales experience is a plus.
• 5+ years' experience leading Field Sales training initiatives and learning, and development projects using learning technologies and proven adult learning theory.
• 5+ years' experience preferred in medical device or healthcare services industry field sales.
• Articulate 360 authoring software expertise and learning reinforcement experience are a plus.
• Strong computer skills, including proficiencies in the entire Microsoft Suite.

Sales Capability Expertise:

• Ensures sales employees and leaders gain new skills to deliver messages that engage and resonate with customers.
• Connects with sales professionals and leaders' needs and advocates on learning solutions that optimize their ability to sell to customers.
• Remains current in advancements on various topics to provide the most effective delivery of materials, including Client Relationship Management CRM, business analytics, insights, and Showpad.
• Engages in the ongoing development of technology training to maintain content expert status.
• Partners with sales, marketing, and clinical teams to enhance their presentations and create learning activities.
• High level individual contributor with indirect leadership and no direct reports.

Working Conditions:

• This position requires computer expertise to lead learning events virtually in a classroom setting.
• This position may require training room setup and repositioning in a corporate office or event meeting room location.

Special Factors: Occasional weekend travel before meetings and/or training.

Our transformation will change your career. For good. You'll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you'll be supported to bring them to life. There'll be challenges. But stretch yourself and embrace the opportunities, and you could make your biggest impact yet.

Beware of scams online or from individuals claiming to represent Convatec: A formal recruitment process is required for all our opportunities prior to any offer of employment.

Equal opportunities: Convatec provides equal employment opportunities for all current employees and applicants for employment.

Notice to Agency and Search Firm Representatives: Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Already a Convatec employee? If you are an active employee at Convatec, please do not apply here.

• Mid-Senior level

• Full-time

• Sales and Business Development
• Medical Equipment Manufacturing