Warranty Coordinator

2 dni temu

Gdańsk, Pomerania, Polska Hiab Pełny etat

Together, we keep everyday life moving to build a better tomorrow.

We Hiab, are looking for a Warranty Coordinator responsible for providing administrative support to the technical team, specifically in creating and executing maintenance plans for customer equipment fleets and processing warranty claims, as well as liaising with customers to ensure a consistently high level of service in a demanding commercial environment.

Main tasks and responsibilities
  • Oversee and maintain financial settlement with Service network.
  • Dispute management.
  • Revise the service documentation and decide on the compensation.
  • Oversee and coordinate the maintenance contracts for customer equipment in SAP system.
  • Process contracts and oversee the cycle of order fulfillment internal and external.
  • Coordinate and process warranty claims between dealer network and factories.
  • Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies.
  • Identify process improvement opportunities and support the implementation.
  • Provide good customer service for internal and external customers and find ways to improve the experience.
  • Execute the defined KPI targets.
  • Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.
What you'll need to succeedEducation
  • Bachelor/Master degree.
  • Relevant university degree (Master or Bachelor) in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration).
Experience
  • Min 2 years of relevant experience in the defined function.
  • Proven experience in stakeholder management on different levels.
  • SAP system knowledge would be preferable but is not essential.
Competencies
  • Ability to work independently.
  • Competency in Google applications including Slides, Sheets, Docs and G-Mail.
  • Business understanding and knowledge of KPI and customer success criteria.
  • Fluency in both written and spoken English, second language will be an asset.
  • Self-starter & Self-motivated, proactive.
  • Strong interpersonal and communication skills to effectively deal with internal & external customers.
  • Ability to drive and execute change.
  • Caring, reliable and pioneering.
  • Good sense for details.
  • Willingness to travel.
You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application in English.

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