Senior Forecasting

2 tygodni temu


Warszawa, Mazovia, Polska BOLT Pełny etat
Senior Forecasting & Capacity Planning Analyst

We are seeking a Senior Forecasting & Capacity Planning Analyst to optimize our customer support operations by ensuring precise capacity management and providing strategic insights to meet business needs effectively.

As a Senior Forecasting & Capacity Planning Analyst, you will deliver accurate forecasts and guide customer support team resource planning to meet recruitment and staffing targets. Working closely with outsourcing teams and external vendors, you'll balance complex demands to ensure resourcing requirements are met while optimizing operational efficiency and supporting exceptional customer experiences.

What you can expect

Main tasks and responsibilities:

  1. Develop Accurate Forecasts: Design and refine statistical models to predict contact volume, AHT, customer trends, and engagement metrics across short-, mid-, and long-term horizons, ensuring alignment with business strategies.
  2. Enhance Forecasting Models: Continuously improve forecasting methodologies to adapt to dynamic business needs and increase the accuracy of predictions.
  3. Operational Analysis and Insights: Analyze forecasting performance, interval-level data, and trends to identify factors affecting contact rates and volumes, providing actionable insights to optimize planning and decision-making.
  4. Resource Simulation and Planning: Conduct occupancy simulations by creating shift patterns aligned with arrival patterns to determine optimal resource sizing and inform capacity planning.
  5. Stakeholder Reporting and Guidance: Present clear and actionable forecast reports to stakeholders, guiding operational teams, BPOs, and real-time groups on staffing levels, hiring needs, and resource adjustments.
  6. Align Resources with Financial Goals: Assess the budgetary impact of staffing and capacity plans, ensuring resource allocation aligns with operational objectives and contractual metrics like FRT, shrinkages, and occupancy.

What we expect

About you: You have 3-5 years of experience in forecasting or capacity planning within customer service, with a proven ability to use data for decision-making. You have advanced Excel skills, including 3+ years of experience building forecasting models with formulas, pivot tables, and data visualization. You have strong analytical skills to identify trends and extract insights from large datasets, with experience in Looker, Superset, or similar visualization tools. You are familiar with workforce planning tools like Assembled, Verint, Calabrio, or NICE. You are independent, adaptable, and effective at managing workloads with minimal supervision. You have a curious mindset, focused on improving processes and achieving cost-effective solutions. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Apply now and join us to make cities for people, not cars.
#J-18808-Ljbffr

  • Warszawa, Mazovia, Polska BOLT Pełny etat

    About the RoleAs a Senior Forecasting & Capacity Planning Analyst at BOLT, you will play a pivotal role in optimizing our customer support operations. Your primary focus will be on ensuring precise capacity management and providing strategic insights to meet business needs effectively.Main ResponsibilitiesDevelop accurate forecasts: Design and refine...

  • Senior Forecasting

    1 tydzień temu


    Warszawa, Mazovia, Polska BOLT Pełny etat

    Job OverviewWe are seeking a Senior Forecasting & Capacity Planning Analyst to optimize our customer support operations by ensuring precise capacity management and providing strategic insights to meet business needs effectively.This role will deliver accurate forecasts and guide customer support team resource planning to meet recruitment and staffing...

  • Cash Forecasting Expert

    2 tygodni temu


    Warszawa, Mazovia, Polska Perrigouk Pełny etat

    Job SummaryPerrigo is seeking a highly skilled Cash Forecasting Expert to join our team. The ideal candidate will have a strong background in finance, with expertise in cash forecasting and management.Key ResponsibilitiesDevelop Cash Forecasts: Create and maintain accurate cash forecasts for a period of 26 weeks, analyzing risks and opportunities to ensure...


  • Warszawa, Mazovia, Polska BOLT Pełny etat

    About the RoleAs a Senior Forecasting & Capacity Planning Analyst, you will develop and refine statistical models to predict contact volume, AHT, customer trends, and engagement metrics across short-, mid-, and long-term horizons, ensuring alignment with business strategies.You will enhance forecasting methodologies to adapt to dynamic business needs and...


  • Warszawa, Mazovia, Polska BOLT Pełny etat

    Job DescriptionAt BOLT, we are seeking an experienced Senior Forecasting & Capacity Planning Analyst to join our team. The ideal candidate will have 3-5 years of experience in forecasting or capacity planning within customer service, with a proven ability to use data for decision-making.Main Tasks and Responsibilities:Develop Accurate Forecasts: Create and...


  • Warszawa, Mazovia, Polska Fetcherr Pełny etat

    We're pushing the boundaries of AI at Fetcherr. Join us as a senior machine learning engineer/data scientist to develop and implement cutting-edge machine learning models. Your work will have a significant impact on our predictive analytics capabilities, helping us make informed decisions and stay ahead of the competition.Main Tasks:Develop innovative...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    ICAAP Economic Forecasting Manager, WarsawClient:11101 Citibank Europe plc PolandLocation:Warsaw, PolandJob Category:OtherEU work permit required:YesJob Reference:26e84af66102Job Views:60Posted:23.01.2025Expiry Date:09.03.2025Job Description:DescriptionEnterprise Risk Analytics (ERA) is a part of Citi's Risk Management organization that is responsible for...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Senior Financial Planning Professional WantedAbout Sagan:We are an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.Job Description:As a Senior Financial Planning Professional, you will support financial planning, manage 13-week cash flow projections, and drive forecasting...

  • Data Analyst Senior

    2 tygodni temu


    Warszawa, Mazovia, Polska BOLT Pełny etat

    Senior Forecasting & Capacity Planning AnalystWe are seeking a talented professional to optimize our customer support operations by ensuring precise capacity management and providing strategic insights to meet business needs effectively.As a key team member, you will deliver accurate forecasts and guide customer support team resource planning to meet...

  • Senior FP&A Manager

    4 dni temu


    Warszawa, Mazovia, Polska ACCA Careers Pełny etat

    The Senior FP&A Manager is responsible for driving financial planning, forecasting, budgeting, and analysis to support strategic decision-making in Poland and Cluster. This role works closely with senior management and cross-functional teams to provide insights that enhance business performance and ensure financial targets are met.Informacje o kliencieThe...


  • Warszawa, Mazovia, Polska Fetcherr Pełny etat

    Fetched's innovative AI technology empowers businesses to make informed decisions. We're looking for a skilled senior machine learning engineer/data scientist to enhance our predictive analytics capabilities. As a member of our team, you'll develop cutting-edge machine learning models, collaborate with cross-functional teams, and communicate complex ideas to...


  • Warszawa, Mazovia, Polska BB Movie Co. Pełny etat

    Fiduciary ResponsibilitiesThe Senior Finance Controller will be responsible for overseeing financial planning, analysis, and reporting, ensuring the organization's financial health is maintained at optimal levels.To achieve this, you will:Oversee financial reporting, budgeting, and forecasting processesProvide insightful recommendations to management to...

  • Senior Business Analyst

    1 tydzień temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland seeks a Senior Demand Planner to join its team in Warsaw. This role involves coordinating all steps within the demand planning process from demand collection to the approved demand plan for a designated Market.ResponsibilitiesIntegrate data from Product Marketing, Development, and Sales to create and improve the Demand planning process.Monitor and...


  • Warszawa, Mazovia, Polska K&K Talents Pełny etat

    K&K Talents & Development GmbH is a leading international recruiting agency providing top talent in the European region. Our client, a prominent company in Romania, is seeking an experienced Senior SAC Planning Consultant to expand their teams.Key Responsibilities:Implement planning/budgeting and forecasting solutions using SAP Analytics Cloud (SAC).Design...


  • Warszawa, Mazovia, Polska Jones Lang LaSalle Incorporated Pełny etat

    Global Forecast Senior Analyst page is loadedGlobal Forecast Senior AnalystApply remote type On-site locations Warsaw, POL time type Full time posted on Posted Yesterday job requisition id REQ398221JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class...


  • Warszawa, Mazovia, Polska Warner Bros. Entertainment Pełny etat

    Your New Role...As the FP&A Ad Sales Senior Analyst, you'll be part of our EMEA Commercial Operations team, supporting the Ad sales revenue domain within COE.Here, you'll play a key role in driving business growth by analyzing data, identifying trends, and providing insights to inform commercial decisions.You'll work closely with our finance and commercial...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the JobWe are seeking a highly skilled and experienced FP&A Senior Analyst - Ad Sales to join our team in TN Poland. The successful candidate will have a strong background in finance, with experience in financial reporting, forecasting, planning, modeling, and analytical skills.The ideal candidate will be self-motivated, detail-oriented, and able to...


  • Warszawa, Mazovia, Polska Syneos Health, Inc. Pełny etat

    Key ResponsibilitiesCountry-level delivery of each function: Site ID, Site Activation Specialist, CRAs, Line Managers, and Country Heads.Resource allocation and planning, including effective use of resources across roles.General Management responsibilities for P&L and revenue growth.Supporting Project Escalation and Delivery as needed.About Our Ideal...


  • Warszawa, Mazovia, Polska Cognizant Pełny etat

    About the Job:We are seeking an experienced professional to join our team as a Senior Finance Manager in Poland. In this role, you will be responsible for driving business growth through strategic financial planning, budgeting, and forecasting. You will also play a key part in shaping our company's financial strategy and ensuring compliance with regulatory...


  • Warszawa, Mazovia, Polska Inchcape Polska Pełny etat

    About the PositionInchcape Polska is seeking a Senior Manager of Financial Planning to join our team.The Senior Manager will be responsible for leading effective strategic and operational financial planning, forecasting, and analysis for the local business, as well as managing cash balance, working capital, investments, and other liquidity-related decisions...